Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind regards Leo Der-Galestanian, MARLA Kingston Lettings Manager