Unfortunately, since the initial phase in the process which was very smooth, Karl Tatler have been far less responsive. We have had difficulty making contact with the sales progressions team and have had differing information from each individual. We were initially quoted 8-12 weeks for completion, but close to 2 months later, we have now been quoted a further 8-16 weeks. It has been a real struggle getting the sale through with very little support from Karl Tatler's sales progression team after the initial offer was accepted.

I needed to get some information about the landlord of a property next to my own. It took a phenomenally long time to get a response from Thomas Merrifield Lettings -- several phone calls, emails, and a personal visit to one of their offices. I did finally get the information, but the experience was frustrating. I think my first few emails went into some black hole email inbox.

Dated office

If you want your house sold don't go with Balgores.

I would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.

Decent company to begin with although we had major problems trying to cancel our contract with them, maybe avoid these estate agents if you can but Davis Tate and Chancellors are still the worst estate agents to deal with.

Awful service with very aggressive sales /Buying techniques. We tried selling through Balgores and received nothing but poor service which ended with a lost buyer due to the awful service. Lied is a strong word but the sales person tried to overstep their position to make the deal happen without speaking to the sellers first. They are now trying to claim their fees even though we lost our buyers. Absolutely disgraceful customer service. They don’t appear to follow any guidelines in relation to estate agents and the Ombudsman policies with regard to double fees. Please be very careful when selling houses through this company. They say and offer a lot but then don’t back it up. I would never deal with this company ever again even if they provided their so called services for free. When you make a complaint it goes to one person within their own company who really doesn’t appear to care about the facts. They just threaten you with their legal department. This is very intimidating, especially when you can clearly see it’s their mistake. They don’t appear to care about their reputation. Just cash. You have been warned.