Awful experience. Very inconsiderate! Would not recommend as certainly not people oriented

I made online enquiry for viewing, then made a phone call with the answer I will be contacted later. No one contacted me. Next day I tried again, the agent always busy, from early morning till end of the day they do not have time for you!

As first-time buyers, we had an extremely frustrating experience with this estate agency. From the start, communication was incredibly poor. We were kept in the dark about important developments—specifically, the sellers pulling out of a property they were interested in. Shockingly, we weren’t even informed until they had already pulled out of a second one! Despite being reassured multiple times that the sellers were committed to moving, this clearly wasn’t the case. Whenever we called for updates, we were constantly passed around and promised callbacks from the person handling our case, which never happened. We had to chase them repeatedly for even the simplest of updates, and getting a response to an email was nearly impossible. After waiting patiently for six months, the property was eventually taken off the market, leaving us feeling like our time and hopes had been completely wasted. Overall, the lack of professionalism and communication made this an extremely stressful and disappointing experience. I would not recommend this estate agency to anyone.

They have property for sale on Abercarn close M8 I don’t understand why they have listed for sale when someone try get viewing have to wait for a month but they still won’t get reply from owner for viewing,this property should be removed wasting people time .

tried to view 2 properties (cash buyer). 1st one in Dec I had to cancel the viewing and asked could I rearrange. The answer was ' so you want to cancel' so I gave up. 2nd property Feb I asked to view and told they 'don't do Tuesdays for viewings', that was the only day in the wk my son could come with me. The property was less than 1/2 a mile from the office. It was a 1 bed house. Asked the girl to check with the manager and told again no he wont do Tuesdays. I went in the shop to complain explaining I knew there was no viewings on it, no interest and here I am seriously interested and the 2 girls sat in the office said Michael would contact me on his return..still waiting. Now the property is no longer on the market.

Absolute disgrace this firm Ryder & Dutton and a terrible way they treat people - they have no respect for the people who provide their employment and living - we agreed to buy a property for the full asking price and which was confirmed and agreed in principle but only 3 days later then learned from a third party Not Ryder & Dutton that the property had been sold to another buyer without any call or correspondence or communication of any kind - whilst it is appreciated it’s not final until contracts are exchanged manners cost nothing and the decent thing was to make contact to explain what had transpired but NOTHING so shame on you Ryder & Dutton and your MD Mark Manning needs to consider training skills for his management teams !! also buyers and sellers should consider other agents in Middleton as their first choice don’t get caught!!

Very un professional approach as they didn't turn up for a viewing. Not even a message or a call to apologise or reschedule.

Website impossible to navigate!