Dear Chris We're sorry to hear you're unhappy with the outcome of your tenancy. To be clear, D + J Lettings does not retain any part of a tenant’s deposit. All deposits are held and managed in accordance with government regulations via the Tenancy Deposit Scheme (TDS). In this case, after the tenancy ended in April 2024, a dispute arose between both landlord and tenant regarding a small portion of the deposit. As per procedure, this was referred to the TDS for an independent decision, which neither we nor the landlord control. We act impartially on behalf of both parties and always follow the correct legal process. If you would like to discuss the matter further, you're welcome to contact me directly at dharmesh@djlettings.co.uk or 01462 658371. Dharmesh & Jyoti

Dear Kane, I'm so sorry about this but as you know we were very pleased to help you find the rental property in 2014, some 10 years ago, which as you know was managed by your landlord. We didn't know you had moved out of the property and reminded your landlord about returning the deposit which we paid into your account last Friday 12 April 2024. If there is anything more we can assist with please do reach out to me directly. Best wishes. Dharmesh Patadia

Cal, Thank you for taking the time to share your thoughts. I appreciate your honesty and understand your concerns regarding the housing situation. Indeed, the issue of affordable housing is a complex one, and it's important to address it from multiple perspectives. You touched on people only being allowed to own one home. Therefore, if no private landlords were allowed that would mean council houses would need to be built. The lack of council houses being built by both central and local governments is a huge issue. North Hertfordshire council only built 315 affordable homes in the last 10 years! As a letting agent in Hitchin, I have seen first hand the challenges people face in finding suitable housing. Private landlords have stepped in to provide homes for those in need, but I understand that some may feel frustrated with the current state of the rental market. Considering your perspective, I'd like to hear your thoughts on potential solutions to the housing crisis. If private landlords weren't buying properties, how do you believe we could best address the housing shortage and ensure fair and affordable housing for everyone in our community? And which government department would you take funds it? Dharmesh

Sorry to hear this but I cannot find any details of you renting a property from us, if you could email me directly I can look into your concerns Dharmesh Patadia - dharmesh@djlettings.co.uk Update - thanks for sending more information, D&J Lettings are not the landlords/owner of the property you saw, the owner made the decision to choose another applicant instead of you, apologies but we should have informed you earlier and will take steps to improve on that.

Dear Caroline I'm sorry you feel this way and we'll make every attempt to resolve this for you as soon as possible. Unfortunately you called our out of hours emergency line at 11.16pm last night and after initial diagnosis we concluded that the best solution would be to send a heating engineer during normal office hours so that any parts etc required would be available. We do have measures to provide a 24/7 service for genuine maintenance emergencies and understand that was utilised to assist you on Christmas Eve. I'll ensure our property management keep you informed of progress and if you need to contact me about this further please email dharmesh@djlettings.co.uk. Dharmesh Patadia

Dear Craig So sorry to hear about the issues you’re having, we’ve been in touch directly and hopefully will get the issues resolved swiftly. If there’s anything more we can assist with please do get back in touch with us. Dharmesh Patadia