After viewing a flat I requested measurements of a couple of the rooms. I was told these would be taken over the next couple of days and sent to me via email. 9 days later and I still had received no response at all from D + J so I sent a follow up email asking if the measurements had been taken yet. Another 6 days past and still we had no response so my partner rang the office to chase it up and was told our message would be forwarded to the right person and we would get an email response when they were back in the office. 2 days later I finally received an email response in which I was told that the measurements had been sent but "the email never sent" and the sketch that had been taken had been conveniently lost. I was then told they would go back to the flat and re-do the sketch the same day and send it over. Another 5 days past and still no response. I rang them again today to find out what was going on, only to be told that the flat had been let somebody else. This has been by far the worst interaction I have ever had with any estate agent, completely unprofessional and incompetent. I will never be dealing with D + J Lettings again and will advise friends and family to do the same.NegativeResponsiveness, Professionalism