I'm sorry to see the other review on here, and in contrast I used Northwood to let and manage my property for 7-8 years finishing in Feb 2014. I found Mark and David to be straight talking and honest with their appraisal. Each time a tenant gave notice a new tenant was found with efficiency. I had one tenant who ran into major financial difficulties through no fault of her own and their rent guarantee scheme saved me literally thousands of pounds.