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JNP Estate Agents - High Wycombe

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

JNP lettings management are only interested in bookings .. They never pick up the phone, don't even think about leaving a message on their answer machine . Provided nothing ever goes wrong .ie leakings , failed electrics , heating packs up , rats infestation .. then you'll be happy happy

Reply from agent

Thank you for your review David. We are sorry to learn that you have not been satisfied with the service you have received from us. Unfortunately we can’t locate your contact details so please contact Ria Savin, Head of Property Management on 01494 358900 to discuss this further.

2.00 /5
Reply from agent

Thank you for your review. We would like to discuss this further and to learn where we have not met your expectations. Please do contact Max Springall, Associate Director of High Wycombe Sales on 01494 528000 - we hope to hear back from you soon.

2.00 /5

Do not use the conveyancing team that they recommend! I cannot emphasise this enough. Absolute shambles of a company which is the opposite to the service we've received from the branch but I had to leave the low scores to state that the company will not get back to you ever,nor will you ever be given a proper moving date to work towards and nor will they look into any legal bits for you. We were given the impression that our sellers we're using the same company wrongly as we wanted a quick sale and purchase but it's been far from it considering we started paperwork back in October. The company also got hacked so your information may not be that secure as if they're delivering a bad service god knows what kind of measures they've put in place. Most of the correspondence comes through the branch which is not what you're paying for and it just adds delays. Everything is done via an online portal which is most complicated as you are left to read through email chains between the solicitors and left to make head or tail of it yourself. We also got quoted 25k stamp duty instead of 12 so good job I challenged it and used our broker to back us up. Use a local and trusted company.

2.00 /5
Reply from agent

Thank you for your review. We would like to discuss this further and to learn where we have not met your expectations. Please do contact Max Springall, Associate Director of High Wycombe Sales on 01494 528000 - we hope to hear back from you soon.

2.00 /5

They are not really good at communication. Some of the staff are quite rude on the phone.

1.00 /5

Avoid renting your property through JNP

Reply from agent

Thank you for your review Jessica and we're sorry to hear that your experience with JNP Lettings has been disappointing. As you have posted your review on our Sales site, we will ensure that the Lettings team are aware. Unfortunately we are unable to locate your details on the Lettings database so please do call Lloyd Buston, Lettings Manager, on 01494 520555 to discuss this further.

1.00 /5

We wanted to sell, initially we were told that our property would attract alot of potential buyers and that it would take a predicted 6-8 months to find suitable buyers. When they come to value your property they will try and convince you that they'll do a good job however upon using their services we realised that JNP are highly inefficient and unprofessional. They will not vet viewers prior to making appointments & match suitable buyers with your property. They don't give you feedback post viewings so that you can have constructive criticism to make your property more appealing to potential buyers. They will then continue to tell you that the market is slow whilst other properties in your area will sell the only difference is that they have listed their property with proactive agents. JNP are not proactive. In conclusion listing your property with JNP is a complete and utter waste of time. Please find a suitable alternative and do not make the same mistake we did!

Reply from agent

Thank you for your review Yazzy. Sorry to hear that you are not satisfied with the service we have provided. Please call Caroline Dowdy, Sales Director, on 01494 528000 to discuss this in further detail.

Contact details
Sales Phone:

01494 528000

Opening hours

Unknown

Address

27 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LJ, South East, UK, HP13

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