JNP High Wycombe failed at every stage: unsafe property, essential utilities missing, zero communication, and total disregard for tenant safety. Absolutely appalled by JNP High Wycombe’s conduct. Their previous response to the review was bland, evasive, and gave the false impression that they are “actively engaging.” The reality could not be more different. My friend, a mother with two young daughters, was handed keys to a property that should never have passed even the most basic legal safety checks. JNP have still not resolved this situation — and it has now been over a week since they agreed to refund her rent and deposit. They are now evasively refusing to confirm in writing the date the refund will be issued or the amount of compensation being offered. Instead, they are demanding that she return the keys first — despite refusing to put anything in writing. This is highly unprofessional, unethical, and a violation of best-practice tenancy standards. To make matters worse, a staff member named Suzy sent an internal email about my friend stating “she will not get her way” — and then attempted to recall the email once she realised the mistake. This alone shows JNP’s attitude: contemptuous, dismissive, and entirely unconcerned with the distress they have caused. Let’s be very clear about the legal failures here: 1. Landlord and Tenant Act 1985 A rented property must have working water, electricity, and heating at the start of a tenancy. JNP handed over keys to a property with no water, no heating, and no electricity. 2. Homes (Fitness for Human Habitation) Act 2018 Properties must be safe and free from hazards. Instead, my friend received a house with: • no utilities • unsafe / heavy doors she could barely open • rubbish left on site • blocked access • uncut grass • and a completely non-functional PAYG electricity meter JNP never informed her about. 3. Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 Landlords must ensure the electrical supply is safe and usable. JNP provided a home that lost all power during unpacking, and they left a PAYG meter with £5 emergency credit, meaning the electricity cut out entirely over the weekend. They did not give instructions, warnings, or support. This is unacceptable negligence. And now the most shocking part: JNP expect her to pack her belongings in freezing temperatures inside aproperty with no heating and no electricity, while they continue to ignore emails and refuse to document refund dates and compensation details. This is not just incompetence — it’s disregard for human welfare. Their ongoing radio silence, refusal to provide written confirmation, and internal comments mocking the tenant show an organisation that does not care about safety, legality, or basic human decency. This experience has caused genuine trauma and disruption to a mother and her two children — all of which could have been avoided if JNP followed the law and acted professionally. I will be continuing to share this situation and will not hesitate to raise wider awareness, including on social platforms, so other families do not suffer this level of neglect. More reviews and public documentation will follow.