Professional and informed service

The Hagley Road branch dealt with the sale of our house. Ben dealt with the valuation and was the point of contact during the negotiation of the sale. He was very good to talk to about values and offers. In particular, there was no pressure to accept any offer at any price; rather, the offers could be discussed sensibly so that we could make a decision we were happy with. The photos on the marketing brochure were well taken too, and showed the house to its best.

Customer service was a bit below average. Its tones for me, if I call and speak to you polite I expect the same!

Tried to arrange a viewing if a property today. They wanted proof of funds and proof of identification otherwise we couldn't view the property. We are cash buyers and have viewed with several other estate agents and never …

horrible fake seller I asked for a house view and then they told I should register with them prior to booking a view. I did it quickly and sent for them ID card copy. then when I …

Connecting with them is pain and arranging a viewing is so painful

They are thieves. Don’t rent or buy a place with them. They never communicate. You have to chase and chase. zero customer services including their manager.

Booked in for a valuation on Monday for the same week Friday at 11am got a call on Friday at 9.30 to say they had a look at location and they don't cover the area and they are sorry when they where given the location on Monday when booking in for a valuation