We are a tenant through this agency and all the staff are helpful. When we report issues they liase with the owner and organise servicepersons to come by at times around our schedule and every contractor they have ever sent (in two years with a plethora of issues) has been polite and professional and helpful and genuinely motivated to get the job done well- not just a patch up job. If I were a landlord I would be happy to use this company as they do inspections - take photos and keep electronic records of issues raised with these pictures so if you call up, whomever is working can easily be up to speed about the issue. As a tenant they are fair and responsive and always call you back, are happy to receive emails with videos and pictures of issues and keep you in the loop so you can plan your life around repairs - and in our case plan our pups to be either out or aside.