Balgores Gravesend

From the first contact Balgores were helpful, gave lots of information so we decided to go with them to sell our house. Once the house was on the market we got lots of viewings but the communication was terrible, often we wouldn't know timings as we were told different things by different people. There were also 2 occasions where we had 2 viewings that weren't booked but luckily someone was in to show them around. Balgores were unaware of these viewings, but they turned up on the right day and around the right time so someone must've given them the information but it never got to us. It took nearly 4 months to sell our house despite around 30 viewings so we feel like the agent who showed the potential buyers around was not putting their best effort in. On the viewing we received an offer, I was the one to show the buyer around due to the original agent having COVID, so I feel like I did their job for them. We were also disappointed with some of the communication we received from Balgores which came across condescending at times. For example, we tried to negotiate a reduced fee, which we thought was fair considering we reduced the sale price by around 10%, we received a long email stating why it was a ridiculous idea and that we were "de-valuing" their roles. We understand this is quite a commission heavy job but we were out of our contract terms at this point and were looking to change agents, the only reason we didn't change agents is because I sold the house a couple of days later. Another example of this is when we were trying to arrange completion dates, I didn't feel listened to as both ourselves, our buyer and our seller could not do certain dates but this fell on deaf ears. Overall, the house got sold which is the main objective but in hindsight we should have gone elsewhere.

I had a bad experience, but Kam a director within Balgores called, apologised and explained the situation which I really appreciated. Thank you Kam.

⭐☆☆☆☆ Unfortunately, our experience with Hilbery Chaplin Residential was extremely disappointing. We found a property we really wanted to rent and contacted the agency immediately. Unfortunately, communication from James was consistently slow, with long delays in responding to emails and enquiries. In a fast-moving rental market, timely communication is essential, and every day matters. Because of these delays, the property we were ready to proceed with was let to someone else. It was incredibly frustrating to lose a home simply because we couldn’t get the prompt responses needed to move the process forward. We appreciate that estate agents can be busy, but when clients are actively trying to secure a property, responsiveness should be a priority. Sadly, this was not our experience. Thankfully, we decided to work with another agency instead, where the team responded quickly, kept us updated throughout the process, and helped us secure a wonderful property without unnecessary delays. Based on our experience, I cannot recommend Hilbery Chaplin Residential to anyone looking for an efficient and proactive letting agency.

I instructed this estate agent for a tenant-find service and the service fell well below expected standards throughout the entire process. I would not recommend Balgores Gravesend at all. …

Inept bunch

Dawn Coulson

I wouldn't recommend this company at all, especially if you're a first-time buyer. Arranged a viewing, and placed an offer which was accepted. Paid for my Solicitors, and mortgage fee, and my mortgage was accepted after a valuation from the …

I have had an extremely disappointing experience with Stonegates and would not recommend their services. Their communication was poor, with emails and calls frequently going unanswered. When I did manage to get in touch, responses were vague, unhelpful, and often contradicted previous information. This lack of clarity made the entire rental process unnecessarily stressful. When it came time to move out, the handling of my deposit was equally disappointing and any attempt to negotiate with them was met with slow, dismissive responses. The lack of professionalism in this area was particularly concerning. Overall, my experience with Stonegates has been one of poor communication, disregard for tenants, and a lack of accountability. I strongly advise others to be cautious before using their services.

Most unprofessional letting agent in Kent ! Avoid at all costs .

UPDATED, according to agency reply: These are the straightforward facts: You either provided the valuation I desired initially to attract me, with the intention of a manipulated price drop after …