Robinson Michael & Jackson - Gravesend

He was very friendly. Rates are exceptable. Grate service

Had a very disappointing experience with this company and the 'Lettings Manager' Harry. We sent numerous emails, calls and texts trying to contact him, he seems to only work 2 days a week and didn't care to respond at times! After viewing a a property to rent we were assured by him that he was aiming to secure the property for us to then be told over a week later after waiting for an answer and via us contacting him that it has been given it to someone else. Had we not contacted him rest assured we wouldn't have heard anything. Even after explaining our circumstances of needing to move out within the month and that we were stressed and worrying about if we had somewhere to go, no respect or courtesy was given, we were just strung along for no reason. Wouldn't use them again. Update 23/07 - I was called by the director Dominic who apologised multiple times for the service I had received and notified me that prior to my review Harry was let go due to his work performance. He seemed very tight on how his staff perform, unfortunately I was the unlucky one that got caught in the cross over. I really appreciated the call and the explanation which has restored my faith in this agency.

Was told by Simon that I will get a call back regarding a property, didn’t get a call back and when I called next morning and realised it was me calling and asked why I didn’t get a call back like he said he told me “you’re on the …

L&L have a house to sell. Phoned last week, Robinson Michael & Jackson as we have contacted them in the past and the reviews were good. Nikki was helpful on the phone. People were out, but Andy phoned, 30th Aug. Showed no interest in what I was telling him. "We are very busy", OK. He could "fit me in" in passing Wed 4th. Said I'd phone back, thinking "Never". But I did phone back on Wed. Spoke to another person who said Friday 6th was out but "perhaps" Sat 7th was possible. I said Wed 11th? Ah than depend on a Mr X and a Mrs Y calling him back. OK - he'd email me when it was clear. He never did. Politer, but no interest. Well - L&L has no interest either.

Not happy with my recent experience of driving 2 hours to the viewing, only to find out when I got there that someone had might a considerably high offer on the place of interest. It would have been nice to be told that an offer had been made in advance, especially as we did not even get the first viewing, because it was outside of my budget and we were left very disappointed. Won't be using them again because of this which is a shame, as I think tenants aren't chosen on merit, but on how much money they can offer. I think that it should have been made clear that higher offers were being taken from the get go otherwise I would not have shown interest and spent all that time travelling there. No follow up made either to see if we were interested.

Went to see a property was half hour late due to traffic but I kept calling to say we will be running late they did not tell us to rebook and said to be there no later then 6pm we came 5 mins before 6pm greeted by a rude estate agent. I can understand we were late but the attitude was uncalled for. Will not be using your service!

Terrible communication. -Thank you for your response I will email you now, as I don’t know how you would aim to identify me without my full name or any other details.

I would like to note at the outset that my previous experience purchasing a property through Robinson Jackson was very positive. During that transaction, the sales team were extremely friendly, approachable, and supportive throughout the …

Dealt with Hannah mainly, a very unprofessional and inexperienced agency from start to finish, just wanted a quick sell with no empathy or regards to our situation …