Robinson Michael & Jackson - Gravesend

Estate agents are extremely rude and need to be trained on customer service.

Called yesterday, asked Ellie to give me 30 seconds so I can go in doors so she can hear me better. She put me on hold without warning and left me on hold. I hung up after waiting and called back today. When asking why I was put on hold …

Not happy at all with this estate agent I would go elsewhere

If you are a landlord, do not use this agency. Completely inept, no idea what they’re doing, not proactive at all. They will let your property fall into disarray at the hands of bad tenants and then pretend they had no responsibility in alerting you. What a nightmare.

I can’t recommend using this company with the experience I have had with RMJ. I was looking forward to giving positive feedback as the initial process of …

Save your time

Just wanted to warn any tenants renting from RMJ to be extremely careful. Anyone renting the house at 5 west court lane there is various leaks and problems in the house.Do not take it!! …

I had a very disappointing experience with Robinson Michael & Jackson. They were rude, misleading, and at times dishonest. Their approach was tactless and dismissive, leaving me feeling insulted rather than valued as a client. They did not …

AVOID AT ALL COSTS – Robinson Jackson is a Disgrace! My experience with Robinson Jackson has been appalling. For over two years, I endured serious heating and hot water failures, freezing temperatures as low as -1°C, and dangerous electrical hazards—all while they ignored my reports and gaslit me. Their chosen plumber repeatedly failed to show up, with zero communication. Forcing me to take over 20 days off work, only for him to make things worse or not turn up at all. The landlord even cancelled an emergency plumber during -1°c internal temperatures, just to cut costs. After I finally complained, I was issued a retaliatory Section 21 eviction within hours. Throughout my whole tenancy I was met with relentlessly unprofessional behaviour and have been outrightly insulted on many occasions by the workers of this rather large company. I genuinely cannot belive how I have been treated. Not even once missing a payment!? They lied, falsely claiming I had refused access, when in reality, I had done everything possible to accommodate their incompetence. The airing cupboard nearly caught fire twice due to electrical failures they knew about. Instead of fixing it, the landlord dangerously bypassed the fuse box rather than spending money on a proper repair. They breached UK GDPR laws by failing to provide full records in response to my Subject Access Request (SAR)—I am now escalating this to the ICO. They stole money from me, eventually refunding the £4,600 but then insulting me with a pathetic £250-£500 "compensation" offer, despite my thousands in financial losses and huge energy bills, for heating i wasn't even getting!? Even after I moved out, they failed to contact me about my deposit or keys, forcing me to chase them and waste even more of my time!? If you value your time, safety, and money, stay FAR away from Robinson Jackson. Their disregard for tenant rights, dishonesty, and negligence is shocking. They are the WORST letting agent I have ever encountered.

Guess I was too forward to provide the initial review without having a physical view of the property, relying only on a virtual viewing. A deceitful edited video sent by one of your Lettings Agent which failed to capture all the flaws in the flat. It's been almost 4weeks since I moved in and none of the repairs I observed and notified your team accordingly are yet to be carried out. Rather your maintenance team kept ignoring mails. I don't know who should be held responsible for the delay, if it's your team or the Landlord?