I rented from northwood for 7 years brilliant to deal with was sorry to leave them as it was excellent service I still keep in touch very friendly service I would recommend to all a big thank you to isabelle Keith Craig Pamela Patricia and Thomas from Jacqueline paterson xx

My experience with Northwood letting agency was very good, they we professional on each step from viewing appointment till end of stay . Thanks for wonderful experience.

Always fair, and if you have an issue it's never been a problem to get it sorted.

Very Friendly advisors...

Satisfactory letting agency. Full deposit back but not the quickest at acting on requests and use cheap labour (poor installation of replacement shower screen and windows damaged when new handles installed). Spent the first three weeks without a working boiler (this rent was eventually refunded after actioning our tenancy rights). Nice and friendly staff but do occasionally have to be chased for responses at times.

After 8 years as a landlord with Northwood, I believe their service is deteriorating quickly. Very slow to respond to emails and no-one available to talk on the phone.

They seemed majorly fine with communicating until you question why they want certain data, then they go silent. Eg in renting, they wanted guarantor's NI number, work payroll numbers and bank details which all seem unnecessary (and not needed by the company they use for credit checks, HomeLet), so it's all a bit weird and they wouldn't answer why it was needed after 3 attempts at asking. Just something to be wary of, as it certainly made us uneasy, with the information also not being on their website's privacy notice. Plus even though we didn't add the supplementary information, they still passed the forms on to a landlord in the week we were waiting for a response from them, without them having updated us without our prompting. Not a fun experience when you're searching for a property in a pandemic.NegativeResponsiveness, Professionalism