They seemed majorly fine with communicating until you question why they want certain data, then they go silent. Eg in renting, they wanted guarantor's NI number, work payroll numbers and bank details which all seem unnecessary (and not needed by the company they use for credit checks, HomeLet), so it's all a bit weird and they wouldn't answer why it was needed after 3 attempts at asking. Just something to be wary of, as it certainly made us uneasy, with the information also not being on their website's privacy notice. Plus even though we didn't add the supplementary information, they still passed the forms on to a landlord in the week we were waiting for a response from them, without them having updated us without our prompting. Not a fun experience when you're searching for a property in a pandemic.NegativeResponsiveness, Professionalism