Showed interest in a property for sale, with board outside only after we put a bid in we were told it was auction of which lovelle agency pocketed 5k through their auction front Patinsons. No way will I accept a change to auction again like this it is not the behaviour one expects. Very poor. Having reviewed the response from lovelle director i can now confirm that the 5000 pound plus 1000 pound vat were real as shown on the invoice sent to me and copied to them by their pattinsons colleagues. However if this is incorrect as they say send the money back to me. Their brochure and listing mention nothing about auction neither does it inform of potential extra fees. Only in their contract received after our bid shows this . The orginal bid was outbid by 500.00 i asked where did this bid come from the answer was from another site. Which I found spurious. Not enough transparency. When i stated that if by 12noon on day of close our bid was not accepted or outbid we would not bid again. Full stop . The mysterious counter bidder suddenly vanished. Again warning bells. Their auction process is not for me it rings to many warning bells. Not enough transparency. Further to this the property transaction was lacking a document to make it a clean sale. So how can you sell a property which is not in a package ready to be sold if it was an oversight, why? This reeks of amatuerism if not bad practice. Further to Lovelles response of using my email to Bayley dated at a very early stage, in the process and was pre the problems that were realised using this email as a form of defence is a very poor and now i realise typical form by Lovelles response to a credible complaint.

Submitted a pre application form which said I'd be contacted. Few days passed and I called, and was then sent another form, that I completed, and told I'd be contacted. Never was. All round waste of time!

Wouldn’t recommend at all! Poor service as a landlord during our contract with them and now after trying to request paperwork which the Manager Sarah has confirm via telephone was “never sent” the company are trying to charge us £100! I have rang 2 other Lovelles branch’s and they don’t have a fixed price for this so it’s clearly Gainsborough taking advantage and trying to make yet more money out of people! Any landlords looking to rent I highly recommend Martin and Co - proper estate agency - professional and helpful!

Put an offer in on a lovely property, completely kept out the loop, felt like an inconvenience when I called about the four day waiting on an offer we had put in, no emails, no phonecalls to explain why we were waiting so long.NegativeResponsiveness, Quality

Rude and unhelpful. Had my heavly pregnant daughter in tears. She was trying to find her first property to start her own family home with a bit of support from us, her family, upon finding and viewing a property (the person who showed her round was lovely and very reassuring he answered all her questions and made her feel safe) the woman who spoke to her afterwrds treated my daughter like dirt. These esstate agents who are suposed to be helping potential tenants find homes and landlords find good tenants are utterly awful. As if moving house isnt stressful enough... Also just because a person is in recipt of universal credit dosnt mean they cant afford there rent or wont pay it. They gave her misinformation and were extremely in polite. Very judgmental, she has applied and was looking forward to being able to set up her babys first home. Now she is dreading it. Whoever the lady who spoke to my daughter in the office was. This review is all thanks to you and your appalling customer service and support!

Worst agents I have ever dealt with, tried to purchase a house, put in an offer of full asking price, wouldn't accept it as wanted to see if anyone else was going to put an offer in. Without having the decency to let me know they accepted an offer by someone else for the same price I had offered. The attitude of the office staff is staff is disgusting and unprofessional. Would avoid this company, far better agents out there who respect their customers