Dear Mrs Bromley, We are very sorry for the delay in responding to your review, however we have taken some time to investigate this matter thoroughly. We are sorry to hear that you are disappointed in our service and communication. After further investigation we have found that it was communicated to you that there was a delay in the vendor making a decision. An email was sent to explain this situation to you and to advise we would be in touch once we heard further. We apologise if you felt like this wasn’t communicated well and have taken your feedback on board. Should the property happen to become available again, for whatever reason, we will most defiantly be in touch.