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Lovelle - Gainsborough

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Lovelle - Gainsborough

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1.00 /5

Showed interest in a property for sale, with board outside only after we put a bid in we were told it was auction of which lovelle agency pocketed 5k through their auction front Patinsons. No way will I accept a change to auction again like this it is not the behaviour one expects. Very poor. Having reviewed the response from lovelle director i can now confirm that the 5000 pound plus 1000 pound vat were real as shown on the invoice sent to me and copied to them by their pattinsons colleagues. However if this is incorrect as they say send the money back to me. Their brochure and listing mention nothing about auction neither does it inform of potential extra fees. Only in their contract received after our bid shows this . The orginal bid was outbid by 500.00 i asked where did this bid come from the answer was from another site. Which I found spurious. Not enough transparency. When i stated that if by 12noon on day of close our bid was not accepted or outbid we would not bid again. Full stop . The mysterious counter bidder suddenly vanished. Again warning bells. Their auction process is not for me it rings to many warning bells. Not enough transparency. Further to this the property transaction was lacking a document to make it a clean sale. So how can you sell a property which is not in a package ready to be sold if it was an oversight, why? This reeks of amatuerism if not bad practice. Further to Lovelles response of using my email to Bayley dated at a very early stage, in the process and was pre the problems that were realised using this email as a form of defence is a very poor and now i realise typical form by Lovelles response to a credible complaint.

review by Royston Matthews

Reply from agent

Thank you for your feedback. I would like to clarify some details regarding our listing and the auction process. Our listing for the property clearly states that it is being sold by secure sale through an online auction, with a starting bid of £40,000. The details specify that this is a transparent online auction, allowing potential buyers to make informed decisions. Additionally, our partner, Pattinsons, reaches out to interested parties to provide a legal pack and thoroughly explain the process, including the requirements before any commitment is made. As for the fees, Pattinsons takes a non-refundable reservation fee, of which we do receive a portion, but it is not £5,000 as you mentioned. This fee structure is part of our collaboration with Pattinsons to offer sellers an effective sale method. We apologise if there was any misunderstanding, and we appreciate the chance to clarify. We will be in touch today to discuss this further. Please feel free to reach out if you have additional questions, and we’d be happy to assist. Update - We have attempted to contact you on a couple occasions now to discuss this further. However i am aware that the following email was sent by yourself to one of the staff members in branch: Bayley Thank you for showing us around the property at 15 High Street, you are probably aware by now that we were successful with the auction. To that end and with a view to the future and further aquisitions in and around Gainsborough, would it be possible to have a meet for coffee to discuss a working relationship has we found your honesty refreshing.best times for us are Friday after 4.00pm or Saturdays anytime or any evening for a drink. Best regards Royston and James Matthews.