Hi Kevin, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt frustrated during the process, as we always aim to provide a transparent and supportive service to both buyers and sellers. We do just want to clarify a few points for accuracy. Providing detailed, redacted proof of other bids is not a standard industry practice, nor is it a legal requirement. We maintain strict compliance with GDPR and privacy laws. Our fiduciary duty is to our client, the seller, and we are obligated to communicate all offers honestly and follow their precise instructions regarding the terms of a sale. The seller is fully within their rights to change the terms or accept a different offer if contracts have not been exchanged. We appreciate this can sometimes lead to disappointment, but this is a matter of legal and professional obligation rather than choice. Regarding the auction process, this was introduced at the seller’s request, and we relayed their instructions as we are required to do. We understand this may have felt unexpected, but we continued to work to find a solution that both parties were comfortable with. We are pleased to note that after the weekend, the sale is now back on, and the verbal feedback given to us was that you have been grateful for the assistance provided throughout this transaction. We genuinely hope the remainder of the process moves smoothly for you. If you would like to discuss anything further, we would be more than happy to speak with you directly. Our aim is always to support our clients as best we can.