Very poor estate agent, been looking to rent a property and on 2 separate occasions I have been contacted to say the property is No longer available, when I tried to book to see other property's I never got a call back, the property’s that …

Rented a flat with Richard James, worst experience ever, firstly they act polite, in order to get their 500£ commission, but once they get it, they dont give a S##t about you anymore. I am currently living on a flat, which accordingly to RJ was completely refurbished. 2 Months after, my sealing is falling apart on the entrance and bathroom, called Richard James, and basically they said that its not their problem, so they have no responsibility on the issue. I told them this was a safety issue, once the sealing could fall apart on someones head, and they simply answer "so dont use the house, but please pay the rent in the end of the month, because it is your duty". I have pictures of my place if anyone wants to see how this "estate" agency operates once they have their money. No customer service, and they will always try to avoid the problem, no support at all. Mean and rude people on the phone, one of the workers was rude enough to tell me - "This would never happen to me, because i own a house, while you (ME the customer) can only rent one".

I have had my house on the market with Richard James for the last 5 weeks and have had one viewing to date. I'm still waiting for the feedback ! I have left messages on their phone and they remain unanswered. The agent failed to turn up to accompany the viewers and the viewers told me that they had requested an earlier viewing which was never requested of me! Their duty of care has not been apparent in my case and I am sorely disappointed with them !

It's taking an age to get a basic repair sorted.

We recently completed on a sale and purchase with a difficult vendor. Whilst Richard James offer their 'after sales team' services (which in some instances proved helpful), I would like to forewarn people that if the wrong information is provided- which in our case has a correction cost of approximately £300- Richard James appear to not be bothered about helping to rectify the situation. I think, as the large company that you are, it's such a shame that you are not concerned enough to as much as offer a gesture of understanding and a contribution towards the cost to rectify the problem; which was caused as a result of the incorrect information being passed onto us. Surely, as a matter of course, Richard James need to ensure that the information they are passing onto clients is correct? In this instance, I had been asking for the information for a number of weeks and even requested another property viewing to see for myself but unfortunately that was denied. I am now left with a bill for £300 through no fault of my own and unfortunately, Richard James seem to have washed their hands of the issue. I guess they have nothing left to gain as all of the sales have now completed! I certainly will not be using your services in the future, nor will I recommend your services to others. In my opinion, a service provided by a company who cannot accept responsibility, apologise and make an effort to 'right' their wrongs is one not worth paying for.

The letting side is a disgrace. We booked a viewing last week for today at 4.15 - 4.30, my husband and i both taking time off work - they didn't turn up. A phone call made to the agency, to be told the house has been let. The agency did not have the courtesy to contact and cancel, denying any booking. Outrageous service!!!

Welcome to the friends of the new victorian slum landlords. Awful service, will not pass up a chance to screw you at every turn for money. As a tenant you will be ignored and treated as a milking cow. Petty and pathetic tactics.