Poor service from start to finish that cost us our sale and purchase, will never be using RJ again or recommending to others.

If you see a property you like, see if it's advertised elsewhere and go with them. Literally, anywhere else.

Incompetent, unprofessional

I found my move out of rented accommodation with Richard James nothing but stressful, upsetting and difficult. There were no COVID precautions put in place for viewings that I was aware of, so I felt pressured into allowing people into the house I was living in whilst also trying to keep my 5 month old daughter safe. Then once we had moved out we were still recieveing phone calls regarding viewings showing a lack of communication between staff. A week after moving out I was then appalled with the phone call I recieved from the move out inspector who had the cheek to tell me the house “needed a good clean” and it would cost £170 of our depsit to get a cleaner in!!! However when asked to see pictures of the areas that needed cleaning I received nothing. Days of constantly having to contact them to ask for pictures and to get an update on what was happening and whilst being constantly lied to we finally had the full deposit back. If renting with Richard James I would highly recommend taking your own photos when you move in and when you move out to prevent them trying to steal your money like they did mine!

Bad communication does not replay to complaint they don’t understand the government no move policy I had a email to say what the hold up on your new house COVID

An estate agency

2 months waiting for a rented property to be made safe, latest email states they have acted in a timely manner.......no assessment was even made for a month! 10 week baby in the house and a 6 year old child, no cooker for several weeks. Absolutely disgusting service.

Absolute shambles of a company. Been waiting 6 months for them to send a plumber to fix a leaking toilet which is a simple fix. Have now resorted to withholding my rent payment until it’s rectified. This is the second time in 10 months I have had to resort to these measures to force them into action. Just as last time, as soon as the rent is withheld they come at you with threats. I would seriously advise anyone taking a property from them to do their homework on the company before making a decision. I have rented properties for the last 20 years and have never experienced any issues until dealing with Richard James!

Had house on Market in North Swindon & during the process there was bad communication throughout & then after having 3 offers collapse on my property the attitude of a certain person was disgusting & very un professional! Also had people on 3 occasions turn up at my property for viewings without any support from agent. Had to stay through the contract & then changed agent who sold my property straight away & much easier to deal with. The personnel in the North Swindon branch were very disappointing along with the poor attitude! Not something I thought of Richard James having used them twice before without issue! Wont be returning any future business to them!

Disappointing experience, bad communication, confusing to deal with.