We recently completed on a sale and purchase with a difficult vendor. Whilst Richard James offer their 'after sales team' services (which in some instances proved helpful), I would like to forewarn people that if the wrong information is provided- which in our case has a correction cost of approximately £300- Richard James appear to not be bothered about helping to rectify the situation. I think, as the large company that you are, it's such a shame that you are not concerned enough to as much as offer a gesture of understanding and a contribution towards the cost to rectify the problem; which was caused as a result of the incorrect information being passed onto us. Surely, as a matter of course, Richard James need to ensure that the information they are passing onto clients is correct? In this instance, I had been asking for the information for a number of weeks and even requested another property viewing to see for myself but unfortunately that was denied. I am now left with a bill for £300 through no fault of my own and unfortunately, Richard James seem to have washed their hands of the issue. I guess they have nothing left to gain as all of the sales have now completed! I certainly will not be using your services in the future, nor will I recommend your services to others. In my opinion, a service provided by a company who cannot accept responsibility, apologise and make an effort to 'right' their wrongs is one not worth paying for.