We are so sorry to read your comments. We pride ourselves in our service and integrity and so investigated your comments fully. It appears that on 3rd June you booked to view one of our properties on 5th June, but unfortunately it was let on 4th June and we therefore had to cancel your viewing. You then made a booking on 14th June to view a different property on 15th June, but again very unfortunately this property was let first thing on 15th June, and again we had to cancel. I can assure you that all of the properties we advertise to rent and indeed available to rent, but lettings is a very fast paced environment and many of our properties are let very quickly indeed. We have records of calls and emails to you (on separate mobile numbers and email addresses) and cannot see any record of communications going unanswered. We are genuinely sorry that simply due to unfortunately timing we were unable to help you locate a suitable property to rent, and wish you the best in finding your new home.