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Umega Lettings - Edinburgh

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1.00 /5

I have lived in 12 cities in 5 countries so you can imagine how many times I have moved around and my experience with Umega has by far been the worst. They kept leading me on and eventually on the day that I was supposed to move in to a new place, they said they had found somebody else. They blame it on the landlord and that he makes the decision but I expect the agency as the mediator to be transparent about my chances and not act all cheerful and reassuring until the last day of my lease and then reject me. I was very clear from the beginning about my guarantor and timetable and called in a few times to go through my documents to get the confirmation that everything was in order and they made it seem like it was. I was ready to pay the deposit from the start but they kept prolonging the procedure and taking days to respond to an email, wasting my limited time, money and energy until the day that I was supposed to move out of my place and move into a new one.

Reply from agent

Hi Parisa, thank you for providing this feedback and I'm really sorry you feel let down. I hope you've not settled into a new home. I've checked in with the team involved. I understand you first got in touch on 23rd hoping to move in on 30th Dec so it really was time-sensitive considering the Christmas break. Unfortunately based on some additional information we needed for our background checks and the landlord's opinion on the rent level, we were unable to get everything ready in time for the date you needed. We really did everything we could but our learning from this is that we need to be much more upfront about potential delays/documents required at the offset to set expectations, especially with such tight timescales. We would never want to let a tenant down as we understand how important it is to you when dealing with crucial home moves. Thanks again and very best wishes for the future.

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Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL, UK, EH3

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