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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I really wish, that I were able to give more than 5 stars to UMEGA. We purchased our Buy-To-Let property in Edinburgh, as the property was under DJ Alexander we decided to stay on the contract for a bit longer and eventually moved last month. In fact, we paid DJ's for the rest of the year to break the contract and to get RID of them. From the very first day, Erin / Clarie and the Upod3 team have been very communicative and prompt, something DJ's could never provide. Soon after the takeover, it was brought to our attention that the tenants had been chasing DJ's to get some basic repair work done but their requests were ignored for several weeks. This was looked into without delay by UMEGA. We love the customer portal that UMEGA is using, not only does it allow the tenant to raise an issue quickly but also notifies us with relevant pictures and references. We can then decide to request for further quotes or to approve the request. As soon as the issue is closed we then get a notification - Its definitely 21st century at UMEGA, something we never experienced at DJ's as well. Recently, we have received the comments from our tenants, mentioning how happy they were, just in the very first month of the agent transfer from DJ's. As landlord, all we wanted from a letting agent was peace of mind and effective service and thanks for UMEGA for meeting our expectations. Overall - EXCELLENT JOB.. They are definitely the future of how letting agents should work. Great JOB guys !!

Reply from agent

What a lovely review! Thanks so much Prashant. The team really appreciate your kind comments, and I hear they are enjoying working with you too :)

5.00 /5

We signed up with Umega Lettings in the middle of lockdown. Their excellently team, especially Emma, were able to steer us through the whole process of preparing the flat for rental, marketing and finding a tenant in just a matter of weeks! This company provides a highly efficient and professional service. They made what could have been a highly stressful experience in challenging times so straightforward. Thank you.

Reply from agent

Heather, I'm so glad things have gone so well. Emma does a great job so I'm delighted to hear you experienced this. Thank you for using Umega :)

5.00 /5

We had some damage in our flat, we called Umega and they fixed it really quick (3 days). Ryan, the engineer, who did the work is a pro and really friendly, talking us through the how and what so we knew what to expect! A job well done!

5.00 /5

Umega have always provided an efficient, reliable and friendly service. Having them on the doorstep of my Quartermile flat means that any issues that may arise can be swiftly dealt with. As a landlord I wholeheartedly recommend them.

5.00 /5

The very best lettings agency. Renting with Umega has been so so easy, the team get things arranged and sorted super quick and the systems are set up to make it as easy as possible for everyone. I couldn't imagine a better service!

Reply from agent

Thanks Luke - great to hear!!

5.00 /5

Umega has been managing our properties for years. All of their staffs have been working very professionally, they are polite. They upgraded their services over years. Always fast respond over email or phone. It’s a pleasure to work with Umega.

5.00 /5

Umega have been amazing helping myself and my partner get our first property together. The application process and arranging viewings, paperwork etc was all so straightforward. All staff have been so friendly and more than helpful as well

5.00 /5

Umega were both pleasant and professional in our dealings with them. They were in contact often in the days leading up to our house move to ensure we were best prepared. I also found there internal invoice/ rent system very useful also. Overall, we are very happy with our customer service and more importantly, the property in which we decided to rent. Additional thank you to Gemma Kenny & Maryanne Drysdale​ for their support.

5.00 /5

We have had the services of Umega to let our flat for a number of years and we cannot commend them highly enough. Very efficient, friendly, always on top of all the regulations and certificates, always obtained good tenants for us and provided a very helpful summary each year of income and expenses for our tax return. Very good

Reply from agent

Ah - what a delightful review to read. I'll be sure to pass this on to your Management POD. We're so pleased to hear that you have had a positive experience with us - just what we strive for in all our interactions. Many thanks for taking the time to share. We really appreciate it. Team Umega

5.00 /5

The Umega team was great. Rebecca was great during the application process, and Gemma was invaluable while going through the referencing and finalizing the lease. I had some delays due to my visa, but Gemma put in a lot of work to help me secure my flat, consistently communicating with the landlord and being transparent throughout the whole process. I would highly recommend Umega.

Reply from agent

Thank you so much Grace! Rebecca and Gemma will be blushing. They are a dream-duo to have working to get you your dream property, and we're so glad to see you secure the tenancy. Welcome to the Umega family, and all the best for your new home. Thanks for sharing these words, it's so appreciated. Team Umega

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Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL, UK, EH3

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