Me and my wife have been with Northwood for over 6 years and overall we are happy with them. Communication was good, issues were sorted, and we've received our deposit back.
Thanks for the great service provided by Northwood team. we have received an hassle free stay with your support right from beginning of document signing from abroad till the end with tenant friendly team. Definitely we will get in touch in future stay and refer Northwood for our colleagues as well. Thanks for your support which was very timely during our initial Stay with family. There were no problems anytime during our occupancy.
Northwood have always been highly professional in providing an excellent service. Hugh and Stuart always kept us in the picture regarding our rental property and informed us about any change in legislation, market conditions and were always available for guidance. We have worked with Northwood since 2012 and with living overseas took out the premier service which gave us peace of mind that our investment was being well looked after and maintained, something that we could not do from a distance. I would highly recommend this service to those who cannot or choose not to be hands on. Northwood seemed very circumspect in their choice of tenant and judging from the condition of the flat seemed to have made good choices. We were notified without delay of any problems that occurred and where necessary profession, vetted trades people were utilised to solve those issues. We would not hesitate to recommend Northwood and will definitely use their services in the future.
We have rented out our home through Northwood for the last 5 years and the service we have received has been exceptional. We are overseas and rely on them completely to keep the property safe and I have never had to worry. Their communication is prompt and always polite, nothing is too much trouble and they have a "can-do" attitude which is vanishingly rare. The 4 sets of tenants we have had have all been well chosen and the property has been looked after well. I feel fortunate that we made the decision to rent through Northwood, I trust the team there, and find them to be a class act in every respect.
Well organize, very friendly, customer service is great, had an issue with boiler in last December they sent the contractor within two hours.
Great experience. Had one issue with a washing machine which was dealt with professionally and promptly. Would use this agency again without doubt.
We been renting a houses from Nortwood for the last 9 years we never had any problems always trying to help as fast as they can friendly staff would recommend to anyone !!!
Brilliant letting agency, I'm happy to rent another flat with them. Fiona (our agent) is incredibly nice and quickly handles all of the problems (like electricity shortage). When there were issues with the flat they have quickly arranged for people to fix stuff like oven, shower etc. And now she found us a really perfect flat - I couldn't have been more happy!
I have been using Northwood for over 5 years they been excellent would recommend them to anyone
13 Comely Bank Rd, Edinburgh, EH4 1DR, UK