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ELC Sales & Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

disappointing experience as tenants. began smoothly until after we moved in. From then, we experienced slow response to repair requests, door coming off hinges left unfixed and simply latched in place, kitchen cupboards falling apart. property had been vacant at viewing and freshly painted so had hoped it would be well looked after. At approx 5months into tenancy we had our first flat inspection, where we pointed out the various minor issues that needed fixing and agent agreed to push through repairs that had been left ignored. Soon after, we received a no-fault eviction notice as landlord wanted to refurbish the kitchen. Agency were unsympathetic and unhelpful throughout the entire process, with very little transparency. Upon moving out, we noticed mould on various items that had been stored and not frequently used during our short tenancy. Property rented by Mr & Mrs Pickering, in West Port area. Please avoid.

Reply from agent

Hi Myrtle, I’m sorry to hear that you were disappointed with aspects of your tenancy. We always aim to respond promptly to maintenance reports, though some repairs do require landlord approval, which can occasionally affect timescales. Our team did their best to be helpful throughout, but I appreciate that your experience still fell short of expectations. The notice you received was a no-fault eviction issued at the landlord’s request — this decision was not made by the agency and our role in such circumstances is to ensure that such notices are legal and implemented professionally and according to legal requirements. Your feedback will nonetheless be shared with our team to ensure we continue reviewing and improving our processes where we can. Many thanks, Matt, on behalf of the team at ELC Sales & Lettings

Contact details
Sales Phone:

0131 662 1840

Lettings Phone:

0131 662 1840

Opening hours
Monday-Friday: 09:00 - 17:00
Address

162 Bruntsfield Place, Edinburgh, EH10 4ER, UK, EH10

We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about – most of our landlords have been referred to us by other satisfied landlords.

Our team

Fraser Jamieson

Rowan Wilkie

Association of Residential Letting Agents
Zoopla
Primelocation

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No marketing information available