I have been customer of Belvoir for almost three years. The quality of the service has improved very much during last one and a half year because of the new system they have in place for repair, technical intervention, furniture substitution, etc. This online system is easy to follow and to complete and it is a guarantee for a quick intervention. You are usually called the day after completing the form. We unfortunately had loads of misunderstandings with our washing machine but the problem was always solved in the following days. We also had our shower plate replaced without too much fuss, as well as our former-very-wobbly coffee table. The new system is very good, as well the customer service. The letting agents are always very keen to help, reliable and understanding. We have received an eviction notice by our landlord at the beginning of this year and the agency, in particular Zoe Thomson, was always very kind and helping throughout the whole process. She has always been understanding and keen on helping us to find a solution. Unfortunately we have to move to another city, but she kept helping us providing references for the new flat. I already said this to her personally and I repeat it again here: it is very comforting to have such professionals on your side when life strikes hard. It would have been much worst without her and the agency support. Professionality and kindness. Thanks :) ps: sorry for my written EnglishPositiveResponsiveness, Quality, Professionalism, Value

Friendly, quick to respond, good at resolving issues quickly. The best agency I’ve rented from in my 12 years living in EdinburghPositiveResponsiveness, Professionalism

Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company. Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as I work full time and live some distance away. As soon as my tenants give notice, Belvoir take it on board to organise everything. Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend. Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants. Looking after both parties. They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself. I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient. It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.

Been with them for eight years and cannot be more helpful or friendly.My central heating broke down in the middle of " Beast of the East" storm and couldn't believe when I phoned the helpline to actually get someone.The Property Manager, Susan, went beyond the call of duty to ensure that I got an Emergency Plumber to me.They actually care and help you when it matters.That is a sign a of a very good, professional Letting Company in my humble opinion.Highly recommend.

My wife and I got our property using Belvoir Edinburgh. We found the staff to be very friendly and helpful, issues were dealt with quickly and effectively. They even let us park an extra car in their backyard temporarily when we were moving in! I would highly recommend Belvoir if looking to rent in the Edinburgh area

During the past 12 years during which my family and I have resided in this wonderful city , Belvoir Edinburgh is the third letting agency with which we have dealt -- and , by far, the best. Our experience with Belvoir Edinburgh has consistently been positive and appreciated. We have found the 'team' to be friendly, efficient, and even-handed in balancing the interests of owner and tenant. They have often exceeded our expectations by 'going the extra mile' to be helpful and accommodating. We unreservedly recommend Belvoir Edinburgh to owners and tenants alike.

I recently moved out of a flat I rented with Belvoir for almost two years. Over that time, the two or three issues that arose were dealt with promptly and efficiently. Everyone I was in contact with from my property manager, John, to maintenance was helpful and professional. Check out was efficient and deposit-return processed really quickly which was greatly appreciated. I would recommend to anyone looking to rent in Edinburgh.