I'm happy with Belvoir agency.

Everything is handled well and tenants seem happy. All work they have carried out is reasonably priced and completed in a very timely manner. Tenants have all been reliable and are found reasonably quickly. The only complaint I have is they do not communticate as well as they could and I would prefer to have one person as point of contact rather than different people each time.

Don't expect calls to be answered or emails to be responded to. Repairs getting done is another issue. Lack of coordination and generally a bit a amateurish.

Be very careful dealing with this Dundee branch of Belvoir Lettings. White good were promised and took over a month to arrive after entry date. It took 8 and a half months for them to release the rental deposit. Requests in June 2022 for a flat departure inspection were left unanswered. . Even after new tenant was in situ requests were being received for monthly rental payments. Many calls and emails were sent and left unanswered. Staff appeared guarded and were very unhelpful on rare occasions when contact was actually achieved. Person in charge of the flat rental was never available. Deposit finally released in March 2023.

Have left 2 messages without any reply !

Since it is my first time moving to UK, I am not sure if this is normal or not. But I myself found it hard to accept it is a normal thing. I went to see the property at Oct 20, I think the neighborhood is not so bad and I really need an address in Dundee to get my bank account to sort out and to get paid. And in the ad: It said that the property is available from Oct 30 and with a minimum length of 6 months. It seems fit my need very well. So I paid the holding deposit at Oct 24 and they got my reference sorted out at Oct 27. Since they said the room is available from Oct 30 in the ad, I naturally hope to move in before that or maybe a day or two later. But they said the room is available means *the room is available for them to inspect from Oct 30*, it usually takes around two weeks to move in any property. I am then basically inquire for update information on the room every a day or two, since I am staying in a breakfast and bed places where I paid around 30 pounds for staying there for a day. So here I am sitting here typing at Nov 12 and still don't know what exactly the move in date for me is. I thought about complaining, but the website of belvior said basically I need to complain to the local office, which I don't think it works at all. So this is my experience with them so far. Technically they are not doing something wrong, but it just that they don't seem honest to what they said in the ad for me. And I found my experience with them quite unsatisfiable. A final update: I just withdraw my holding deposit and start to seek another flat again. Peng Fu

Found generally that Belvoir Dundee are more interested in the Landlord and their fees than the experience of the tenant. You are best to phone if you want something done, as the staff go off on annual leave and do not include an out of office message. Found check-out experience particularly unhelpful. There was only one member of staff who apparently knew about this and no-one to cover - even the director apparently couldn't help with this! There was no rush to give back my deposit and when I queried this I was informed that "legally they had 28 days" to return the deposit. I am still (more than 28 days) waiting on rent back that was overpaid. This is now being resolved, but I have been contacting them on and off for more than a month now. There is a large deposit to pay and deductions are made easily, e.g. £22.50 minimum cleaning charge. Kerry Forbes however was generally helpful and always responded to any queries promptly. The fridge/freezer included with the property broke down and Kerry arranged a quick new replacement for it.

Left me to live in a house with a woodlice infestation, did nothing after being informed multiple times, moved out and never looked back. Don't use this letting agency

Cowboys, dont waste your time. All great until a repair is needing carrying out. Dont have any interest in the tenants just accepting your money and abusing their power