Belvoir - Dundee

Called to view a flat and was told I would receive a call back, got nothing. Called the next day and was given a viewing the next day. The man who shown me the properties was so friendly and polite. This is where the positives are. Immediately after viewing the property, I called and said I wanted to take it. I was told I would be emailed an application. I received nothing. Called the next day and informed them of this, I was then told sorry, it will be sent asap. Again, I received nothing. The following day I called and was told the property hadn't been taken yet, but when I checked their website it was gone. I was very disappointed with this. I wish they could have just told me the property was taken instead of wasting my time waiting for nothing for about 4 days Again, the gentleman showing the property was very nice. The service of whoever is working behind the desk is where the service is disappointing.

I'm happy with Belvoir agency.

Everything is handled well and tenants seem happy. All work they have carried out is reasonably priced and completed in a very timely manner. Tenants have all been reliable and are found reasonably quickly. The only complaint I have is they do not communticate as well as they could and I would prefer to have one person as point of contact rather than different people each time.

Updated in 2026 (8 years after the original reviews. Sadly the service from Belvoir Dundee is no longer what it once was. I signed up when the previous owner started the franchise nearly 20 years ago. After multiple issues, which I raised at regional level, I moved to another agent.

Have been living in a Belvoir property for several months now. I've submitted a repair request for the washing machine several times and a broken window following a break in. Nobody has ever called, emailed, or come by despite me telling them there was a smashed window weeks ago and a broken washing machine for over a month. I'm convinced the repair portal sends requests straight to a printer situated above a large shredder. I had the window boarded for £180 out my own pocket (because what else am I meant to do). If they aren't going to repair a broken window, what do I do if the lights or water fail? Will anyone even show up? Update: it has been 4 months and the washing machine and window still aren't repaired, they are just straight up ignoring my emails also. I have contacted the first housing tribunal to legally make them do these repairs, I'd suggest anyone else tries to do the same. Avoid this letting agency, there are others, and you will likely regret it.

Don't expect calls to be answered or emails to be responded to. Repairs getting done is another issue. Lack of coordination and generally a bit a amateurish.

Be very careful dealing with this Dundee branch of Belvoir Lettings. White good were promised and took over a month to arrive after entry date. It took 8 and a half months for them to release the rental deposit. Requests in June 2022 for a flat departure inspection were left unanswered. . Even after new tenant was in situ requests were being received for monthly rental payments. Many calls and emails were sent and left unanswered. Staff appeared guarded and were very unhelpful on rare occasions when contact was actually achieved. Person in charge of the flat rental was never available. Deposit finally released in March 2023.

Have left 2 messages without any reply !