I have lived at my rented flat for over three years and have had little hitches. All requestsw of mine were dealt with timely and promptly. The quality of service I got from them as agents. we're astonishing. They are friendly, highly professional. I will therefore recording.mend them as a good agent in my opinion indeed. MacDonald I

Despite a cold and slightly rude welcoming from one of the letting agents when I went to enquire for a flat back in 2011, as a tenant (for 3 years) the overall experience was smooth enough. For any issues regarding the flat,they have responded promptly and appropriately. There is some room for improvement in communication but overall I have no major complains and they get the job done.

Called to view a flat and was told I would receive a call back, got nothing. Called the next day and was given a viewing the next day. The man who shown me the properties was so friendly and polite. This is where the positives are. Immediately after viewing the property, I called and said I wanted to take it. I was told I would be emailed an application. I received nothing. Called the next day and informed them of this, I was then told sorry, it will be sent asap. Again, I received nothing. The following day I called and was told the property hadn't been taken yet, but when I checked their website it was gone. I was very disappointed with this. I wish they could have just told me the property was taken instead of wasting my time waiting for nothing for about 4 days Again, the gentleman showing the property was very nice. The service of whoever is working behind the desk is where the service is disappointing.

I'm happy with Belvoir agency.

Everything is handled well and tenants seem happy. All work they have carried out is reasonably priced and completed in a very timely manner. Tenants have all been reliable and are found reasonably quickly. The only complaint I have is they do not communticate as well as they could and I would prefer to have one person as point of contact rather than different people each time.

Don't expect calls to be answered or emails to be responded to. Repairs getting done is another issue. Lack of coordination and generally a bit a amateurish.

Be very careful dealing with this Dundee branch of Belvoir Lettings. White good were promised and took over a month to arrive after entry date. It took 8 and a half months for them to release the rental deposit. Requests in June 2022 for a flat departure inspection were left unanswered. . Even after new tenant was in situ requests were being received for monthly rental payments. Many calls and emails were sent and left unanswered. Staff appeared guarded and were very unhelpful on rare occasions when contact was actually achieved. Person in charge of the flat rental was never available. Deposit finally released in March 2023.

Have left 2 messages without any reply !

Since it is my first time moving to UK, I am not sure if this is normal or not. But I myself found it hard to accept it is a normal thing. I went to see the property at Oct 20, I think the neighborhood is not so bad and I really need an address in Dundee to get my bank account to sort out and to get paid. And in the ad: It said that the property is available from Oct 30 and with a minimum length of 6 months. It seems fit my need very well. So I paid the holding deposit at Oct 24 and they got my reference sorted out at Oct 27. Since they said the room is available from Oct 30 in the ad, I naturally hope to move in before that or maybe a day or two later. But they said the room is available means *the room is available for them to inspect from Oct 30*, it usually takes around two weeks to move in any property. I am then basically inquire for update information on the room every a day or two, since I am staying in a breakfast and bed places where I paid around 30 pounds for staying there for a day. So here I am sitting here typing at Nov 12 and still don't know what exactly the move in date for me is. I thought about complaining, but the website of belvior said basically I need to complain to the local office, which I don't think it works at all. So this is my experience with them so far. Technically they are not doing something wrong, but it just that they don't seem honest to what they said in the ad for me. And I found my experience with them quite unsatisfiable. A final update: I just withdraw my holding deposit and start to seek another flat again. Peng Fu