Be very careful dealing with this Dundee branch of Belvoir Lettings. White good were promised and took over a month to arrive after entry date. It took 8 and a half months for them to release the rental deposit. Requests in June 2022 for a flat departure inspection were left unanswered. . Even after new tenant was in situ requests were being received for monthly rental payments. Many calls and emails were sent and left unanswered. Staff appeared guarded and were very unhelpful on rare occasions when contact was actually achieved. Person in charge of the flat rental was never available. Deposit finally released in March 2023.
Reply from Belvoir - Dundee: Hi Annie,
I am very sorry to hear of the issues you have had in relation to our Dundee branch. Like many businesses we have faced issues in relation to staffing, it appears despite our best efforts this has had a negative impact on the service levels you have experienced. In relation to the white goods, we are at the mercy of the property owner to authorise such goods and I apologise that it took so long for these to arrive after you have moved in to the property.
Please rest assured we have taken on board your comments, we will look into this further in order to improve our service. Thank you for taking the time to give us your feedback.
Regards
Rob
Belvoir Dundee
Dundee Office
