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Jones Robinson

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5
Reply from agent

We are disappointed that you have left us a 2 star review but cannot find your name on our records so we cannot help or respond. If you can email jo.woolley@jonesrobinson.co.uk and provide further information we will be happy to help.

1.00 /5

The staff in Devizes that have shown us properties have always been helpful and done what they can. As for Newbury, they give false information, one lady is very rude, and not at all considerate about people struggling to find a home. Will be avoiding in the future!

Reply from agent

Thank you for your comments regarding the Devizes team. We are disappointed to read your feedback about our Newbury staff. We have investigated the issue and would apologise for the fact that a trainee member of staff did provide incorrect information, however, Clare Black then called your partner back to apologise for this error. We have listened to the call recording with your partner and do not agree that Clare was rude. Our team are always willing to help potential tenants find a home and will continue to assist in this regard.

1.00 /5

Extremely unprofessional and frustrating experience. I expressed interest in a property and submitted my application promptly, only to be left chasing for updates. Communication was poor-voicemails were ignored, and when I finally heard back, I was told the landlords had chosen another tenant without any opportunity to negotiate. I offered more money and an earlier start date, but again, I received no response. The lack of follow-up and dismissive attitude from the staff was unacceptable. Overall, a complete waste of time and a very disappointing experience.

Reply from agent

We are naturally disappointed to read your feedback and will investigate with the lettings team.

1.00 /5
Reply from agent

Having investigated your case with our lettings team, I am satisfied that my colleagues explained the application process in full to you and your partner. Our policy, as with all reputable estate agents, is to obtain references for all tenants to determine affordability.

1.00 /5
Reply from agent

Having investigated your case with our lettings team, I am satisfied that my colleagues explained the application process in full to you and your partner. Our policy, as with all reputable estate agents, is to obtain references for all tenants to determine affordability.

1.00 /5

Woeful levels of communication and service throughout. A laissez-faire approach throughout a protracted four month transaction. I have no idea what roles the Sales Manager and Office Manager play. Failed to communicate the absence of probate on property being purchased. I will avoid this agent at all costs in future.

Reply from agent

We are obviously disappointed to receive your review, Nigel, and are communicating directly following your complaint and comments after exchange. Jo Woolley

1.00 /5
Reply from agent

We are disappointed to receive this rating, Kathryn, as our Devizes team feel they worked hard to reach a successful sale over a long period of time, however, we are aware of the issues encountered during this time. We wish you and your family well for the future.

1.00 /5

Website is horrendous and needs a new web designer. Couldn't find how to search for houses they have for sale .

Reply from agent

Hello Mark, there was a problem with our home page yesterday, unfortunately, however this has now been rectified by our web hosting company, so the search function is working again - if you go to our home page you will see the search box. I'm sorry you experienced the issue yesterday.

1.00 /5

Rubbish, I booked a viewing of the house that actually ended up being the wrong house so I couldn't actually view it when it suited me, the person I booked with didn't bother to get out the office himself, I also didn't like being called a applicant in front of me as I wasn't taken seriously and didn't feel like I mattered at all, I have therefor already now bought a house from someone else, over all a bad experience, won't ever use again, very poor

Contact details
Sales Phone:

01380 730200

Opening hours

Unknown

Address

3 Wine Street, Devizes, Wiltshire, SN10 1AP, South West, UK, SN10

At Jones Robinson, estate agents in Devizes, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home – we realise how much it means to you. After all, it’s probably your most valuable asset. Our expert and friendly team here at Jones Robinson are on hand to help whether you're looking to buy or sell. If you're keen to sell, we'll help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Devizes, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. With over thirty years in the business, Martin Walker joined forces with Jones Robinson in 2016. The coming together of the two businesses meant that the Devizes estate agents were able to tap into the mass home moving market across West Berkshire, North Hampshire and Oxfordshire resulting in an increased number of viewings and offers across both the sales and lettings sectors. Martin has over thirty years' experience and remains a senior valuer at Devizes, alongside office manager Rosie Souster (20 years' experience) and sales manager Andrew Francis (who has a staggering 45+ years' experience in the estate agents industry), who are assisted by the sales team Mikyle Andrews, Jayne Baker and Charlie Douglas. Sian Cockerell manages the lettings department at Devizes, assisted by Andrea Deegan. Dora Kristiansen and Stacey Howell carry out our weekend viewings. Jonathan Shortt is a RICS valuer and conducts commercial valuations for a variety of purposes, as well as landlord and tenant negotiations; he also disposes of commercial land and buildings and can offer acquisition advice. The Devizes estate agents office is in Wine Street, just round the corner from the Market Square.

Our team

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