Professionals avoid. They're useless and incompetent

Dont trust their fake reviews.

Right if you guys could respond and do your job that would be great, we have a pandemic going on and you’re acting like all your customers are dead.NegativeResponsiveness, Professionalism

Tried to call to discuss issue with property - wasn't told who the Property Manager was, and was given an old email address to send an email to for someone who has left the company!!NegativeQuality, Professionalism

STUDENTS AVOID. Still not got my holding deposit back after having moved out a month ago. Office staff tell me a different story every time. If you find a property you like I would not trust them with your money.NegativeResponsiveness, Quality, Professionalism, Value

I had been searching for properties to rent so I called because I’d seen a few properties I liked asking to view. I was palmed off saying properties are gone or that I’d be sent videos on WhatsApp. I had to endlessly call back and explain the videos haven’t been sent. When calling back after I’d eventually received the videos showing interest in the property’s I again had to beg to see the property in person endlessly being told somebody would call, nobody ever did. Again after chasing and begging to view the property’s (I felt so grateful for a lady sorting out viewing dates when in reality this should be expected if you’re interested in a property) on arrival of one of them there was a smashed window glass on the floor?? dirty kitchen counter which was a shame as nice property. I called after viewings asking for these to be sorted and I’d take the property again promises of being called back and surprise suprise heard nothing I would have taken it too. Having to call back and chase stuff up that much is ridiculous and in the end I gave up and funnily enough property’s are still up for rent. If I was a landlord I’d be furious the way they deal with potential tenants wanting to rent. Very very unprofessional, rude and useless. The only decent person was the guy who did the viewings who was extremely helpful. Honestly avoid. I’m looking at buying my own property in the future and will 100% not be dealing with them.NegativeProfessionalism

NEVER go with Nicholas Humphreys, haven't sorted out multiple problems we've been having for months even though I have spoken to multiple property managers and given a detailed list on what is wrong. Nothing has been sorted out. Definitely won't be renting with them ever again.

Had an awful experience!!! Signed a letting agreement for 2nd year at university with 3 other students, we were so excited but a couple of months later we had an email saying that our contract was changed and we had to sign within 24hrs, we tried to get into contact with the team in Derby for advice but it took them days to get back us (therefore we felt pressured to sign the new contact with the threat to loosing the property). We then tried to be released from the letting agreement and we are being told we have to pay 1000 pounds... Instead of being excited to move into our first student house we are very anxious and angry about the way we have been handled. They do not care and their is zero transparency.

I've had no end of problems with this estate agent. Between them pushing all their own problems onto the landlord, not reply to half of my emails and even have people coming to view the property the very next day while my partner and I are still living here, not too much of an issue until you realise that we're in the midst of a pandemic and my partner is medically shielding. Very very unprofessional, and I am never going to be going with them again.NegativeResponsiveness, Professionalism