Terrible experience with a student property, don't use!

Friends have had countless problems with this company.

Awful service and no problem solving or willingness to get the job done. Would not recommend to anyone

Useless, they stood us up for a house viewing for next year eventhough we have lived in a house with them for this year. They never fixed our dishwasher and washing machine that they said they would. Also when we moved in there was a note saying it had been professionally cleaned. It definetly had not. Don't go with Humphreys.

With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to replace the boiler, while we suffered through the cold of winter. The property was also full of mould, like other reviews mention, which the agent would not address. The drain got blocked at one point where the washing machine was backing into the sink and they never attended to this. Our front door was broken into, and this took then 6 months to “fix”, which to them meant painting over the cracks. It was by this time I was not surprised to find the house infested with mice and at one time 100’s of flies. I was less surprised when Kevin and the staff gave us false promises. To this day, the mice still roam the house. The practices of Nicholas Humphrey’s became so inhumane and illegal that I contacted the council and they involved environmental health. Only at this time did some (very minor) improvements occur. During my tenancy, Kevin and the staff at Nicholas Humphrey’s refused to tell me who the landlord was. This is illegal. I have since found out, by council involvement, that it is BBHP Ltd. This company is owned by Nicholas Humphrey’s and they are using different names to avoid responsibility and exploit students. Having moved out of the property, BBHP Ltd. have sent us an invoice for exceeding bills. This is completely unethical considering that we had no heating or hot water for 8 months. I strongly advise all people, student or otherwise, to avoid these estate agents in the hope that they will better their practices.

Horrible company. Please students stay away!

I wish there was a 0 star review for this company. When I was taken to view a few properties, it was clear that they hadn’t informed the students currently living there. The man we were with, let himself in the property and knocked once on people’s bedroom doors before opening the door. There was a girl who was indecent, she awoke startled and scared. In another room, there was a couple asleep in bed together. This was completely unprofessional. They are money grabbers who prey on the vulnerability of students who have never rented a house before. It’s bad enough that the deposit you put down for the house, you never get back, but the fact that everyone that works there appears to be fake and slimey. Up until you sign the contact it’s all smiles, but once any problem arises after that they really do show their true colours. STUDENTS stay away!!!

Theifs, no other agency charges as much as they do. They charge fees for rediculous stuff with no basis. Then they say its in the contract.