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Martin & Co Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Reply from agent

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing. I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing. I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for. I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end. Many thanks, Chris (Branch Manager)

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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