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Sillars Properties, Darlington

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.

Reply from agent

We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance. Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations. We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently. If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.

1.00 /5

I am on a premium account with 2 houses under there property management scheme. They never return any phone calls and never give you any information they charge more then anybody else and everything they do is a extra cost. I have 1 tenant …

Reply from agent

Thank you for your feedback. We’re sorry to hear that you feel this way, and we would welcome the opportunity to resolve any concerns you may have. … More

1.00 /5

This company withhold your Bond and won't release it, even when they are no longer your landlord.. all they had to do is click a single button on the internet to release the Bond.. But they wont.. We have the tenancy agreement and the Bond deposit scheme details.. we have now got our friend Adrian Harman (Kings Council) to rack up tens of thousands of pounds in legal fees, while we take them to court.. The most costly single mouse click in history 😆 Totally Incompetent company.. steer well clear..

1.00 /5

Useless don't care utter garbage.

1.00 /5

Useless they don't pick up the phone, don't call you back.

1.00 /5

Terrible company. I booked a viewing with them and no one showed up. I tried to call the number provided and after I went through the automated menus they hung up the phone. This company should be dissolved immediately.

Reply from agent

Hi Sarah, Thanks very much for reaching out- naturally, I am very shocked to hear this and … More

1.00 /5

Trying to call somebody as my boiler is leaking. Nobody is answering.

Reply from agent

Hi Stacey, I'm sorry to hear you're not entirely satisfied with our service. I've tried calling today to discuss this with you and get an understanding of the issues. I can see your comment was left on a Saturday, when our office is closed. This would explain why no-one has been able to answer your call. Our phone lines however do give pre-recorded information for our emergency contractors. If you could call me directly, it would be great to discuss your issues further. Kind regards, Liam Lettings Director

1.00 /5
26.01.2024

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1.00 /5

Worst company I’ve ever dealt with, was told when I collected my keys that there was a leak in two areas of the house that would be dealt with - they were there still when I moved out 6 months later. Had to chase up multiple jobs that needed doing more than once. Boiler broke and was left without heating for a month in the worst part winter, which led to a damp build up. Tried to rob me of some of my deposit when I left the house because the ‘lights didn’t work’, yet they’d failed to actually switch them on! Avoid this company.

1.00 /5

Absolute shocking service don't do repairs then try take your bond aswell as chuck a whole lot of other charges on top absolute discrase this company what ever you do don't go with them they will have your eyes right out

Contact details
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Unknown

Address

1 Blackwell Lane, , Darlington, DL3 8QF, UK, DL3

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