Very helpful

Sillars have managed our small block (12 flats) for 4-5 years now. After a few teething problems caused by staff changes over the first few years, there is now continuity and they are providing very good service indeed.

Good property rental company

We currently work with Sillars, who manage four of our properties, with two additional properties under purchase. On the property management side, the service has been decent and generally acceptable. Day-to-day management is handled reasonably well, and this part of the business is not the main concern. However, our experience has been poor when it comes to purchasing properties through their deal-sourcing arm. Multiple properties were advertised as “turnkey”, yet none have been turnkey in reality. Significant works and unforeseen issues were discovered after commitment. On our third purchase, the property was advertised as a 3-bed, but was in fact a 2-bed, which is a serious misrepresentation. Because these purchases were sourced via an auction company (Town & County), once contracts were exchanged we were forced to proceed, despite these discrepancies coming to light. What makes this worse is that mistakes are not acknowledged, and no compensation or meaningful resolution has ever been offered. Responsibility is consistently deflected. Unfortunately, due to the repeated issues and lack of accountability, we are now preparing to escalate this matter to the Financial Ombudsman. This review is posted to warn other investors: If you are buying via deal sourcers, do not rely on “turnkey” claims. You must carry out extensive due diligence yourself, assume nothing, and verify everything independently. Management may be acceptable — deal sourcing has not been.

Unfortunately has to be a one star from me as a tenant, the communication between myself and sillars regarding maintenance, landlord selling the house etc has has been dire, little to no communication from sillars at all. Have been told jobs have been fixed when the issue is still there, being asked if I could wait a few days with raw sewage coming from manhole in yard because it was a bank holiday weekend, admittedly after 6 phone calls and using legal terminology it was later resolved. The lack of communication is the biggest fault.

My partner has been dealing with this company Stillars in Darlington since March. You email them and they don’t reply. You call them and they say they will call you back and they never do. We are done trying to contact them. Unless they are earning money from You they won’t bother with you. He did this Company a favour too. They have now left my partner in A lot of DEBT. Stillars are CON ARTISTS. If you have any common sense then don’t bother with this company!

This company is the biggest scam going. My partner showed people around for them in his property before he left so they didn’t lose out on money and they’ve left him with loads of debt. SILLARS are the biggest con artists going!!!!!!

I AM SAD IN THIS HOUSE. I rescind my previous review. The paperwork to rent was effortless but since moving in, it's been misery Update: I have been most miserable since moved into this property. I have spent hours on end thinking what I did to deserve this. I have sent over 50 emails on the same issues in over 2 months of moving in. I moved in 2/2, till today 28/3, stuff they told me was going to be fixed hasn't been. My front door handle is lax and as such I can't lock it, my security and property is at risk. I have cancelled driving appointments and lost money due to waiting for vendors who don't show up, I have rescheduled property delivery and paid redelivery fees after being given appointments. I have sent chats that have been read without response. A part of the rental that was advertised which was meant to be an attraction for the rental is not fit for use. I am most unhappy. I have had to obtain permission at work to come home for things to be fixed and yet nothing done. My mental health has been badly affected since being here. I am sad!!!!