Hi Z, Thank you for taking the time to leave us feedback. We’re sorry to see that you’ve had a negative impression, however we’re unsure who you are or what specifically led to this review. We would really appreciate the chance to better understand your experience so we can address any concerns and put things right where possible. If you’re happy to share a little more information, please contact us directly. We’d welcome the opportunity to discuss this further and resolve any issues.

Hi Brian, I've tried to call you this morning to discuss this, I'm not sure of the property you're referring to etc - it would be really good to discuss with you and work out a way forward. Give me a call when you can - 01325 523756. Thanks, Liam - Sillars Properties

We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance. Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations. We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently. If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.

Thank you for your feedback. We’re sorry to hear that you feel this way, and we would welcome the opportunity to resolve any concerns you may have. We take communication seriously and always return calls or respond to messages. If you believe a specific call was missed, please contact me directly at liam.m@sillars.co.uk with the date and time, and I will personally investigate. Regarding your comment about rental payments — we have no record of a £2,400 rent payment from either tenant. Any rent we receive is processed promptly, and we pay landlords daily. To help clarify, I have emailed you a full statement of account for each of your properties. Our Premium Management service covers a wide range of day-to-day management tasks. Any additional charges apply only where services fall outside our agreed terms, and all fees are clearly set out in both your contract and on our website here: https://sillarsproperties.co.uk/lettings-fees-services. We’re always open to feedback and committed to transparent, fair service. If you would like to discuss anything further, I’d be happy to speak with you directly. Kind regards, Liam McCallum Cheif Sales Officer (CSO)

Hi Sarah, Thanks very much for reaching out- naturally, I am very shocked to hear this and want to get to the bottom of things! Can you reach out to me directly so I can work out what has happened here please? Thanks, Liam (Sales & Lettings Director) 01325523756 Liam.m@sillars.co.uk **UPDATE** Hi Sarah, I've just managed to check into the scenario, it looks like you were one of five viewings booked at this property today - the other four went ahead with no problem (some before, some after your allocated time). I can't work out what could have gone wrong here? Did you arrive on time? Could you give me a call to discuss and of course, we would love to re-arrange for you!

Hi Stacey, I'm sorry to hear you're not entirely satisfied with our service. I've tried calling today to discuss this with you and get an understanding of the issues. I can see your comment was left on a Saturday, when our office is closed. This would explain why no-one has been able to answer your call. Our phone lines however do give pre-recorded information for our emergency contractors. If you could call me directly, it would be great to discuss your issues further. Kind regards, Liam Lettings Director