Very helpful

Sillars have managed our small block (12 flats) for 4-5 years now. After a few teething problems caused by staff changes over the first few years, there is now continuity and they are providing very good service indeed.

Good property rental company

We currently work with Sillars, who manage four of our properties, with two additional properties under purchase. On the property management side, the service has been decent and generally acceptable. Day-to-day management is handled reasonably well, and this part of the business is not the main concern. However, our experience has been poor when it comes to purchasing properties through their deal-sourcing arm. Multiple properties were advertised as “turnkey”, yet none have been turnkey in reality. Significant works and unforeseen issues were discovered after commitment. On our third purchase, the property was advertised as a 3-bed, but was in fact a 2-bed, which is a serious misrepresentation. Because these purchases were sourced via an auction company (Town & County), once contracts were exchanged we were forced to proceed, despite these discrepancies coming to light. What makes this worse is that mistakes are not acknowledged, and no compensation or meaningful resolution has ever been offered. Responsibility is consistently deflected. Unfortunately, due to the repeated issues and lack of accountability, we are now preparing to escalate this matter to the Financial Ombudsman. This review is posted to warn other investors: If you are buying via deal sourcers, do not rely on “turnkey” claims. You must carry out extensive due diligence yourself, assume nothing, and verify everything independently. Management may be acceptable — deal sourcing has not been.

Absolutely shocking

Girlfriend's house is a nightmare. Black mould and toilet issues are blatantly being ignored by the company. Avoid at all costs. Highly suggest you find another letting company.

Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.