It's ridiculous my viewing was cancelled and another application was accepted before I could even look and apply for the property. Not the first time I've been screwed over with Martin and co. Ridiculous from an agency.

Very upset with the way we are being treated. It has been over 2 weeks since we were told a rental would not go through. Through no fault of our own, landlord is now selling the property. We were advised we would receive a full refund on the deposit we paid. Yet we are still waiting for this. We have called a couple times, to be advised someone would call us back. I don’t want a call back, I want the deposit back. I can not believe during a pandemic, where my partner is furloughed, the staff of Martin and co are dragging there feet like this. It’s a disgusting way to treat customers in any circumstance!

Since Martin & Co took over management of the property I was renting there was nothing but issues. There were a number of issues in the house which they never responded to or fixed and when chased they claimed it had already been done! At the end of my tenancy I left the house a month prior to the end date as I’d bought a new house. They waited until my keys were handed in to them for the rental property before billing me an obscene amount for an end of tenancy clean (which I’d already carried out) which had they have gotten their act together I could have sorted any issues they may have had prior to dropping the keys off. Not to mention they had shown people around the property and someone had to ‘take a leak’ and left the toilet soiled then attempted to blame myself for it! When they were contacted by phone to discuss the issues the phone was promptly put down when something was said they didn’t like. Absolutely dreadful experience with them. I would never wish the experience I have had with them on anyone so please do avoid them at all costs 🤯

Poor service had to constantly contact both branches in Crewe and Nantwich for updates on a rental property. No proper handover just told their were a few electrical faults in the property and an electrician would be in touch. On arrival to property no hot water and intercom system does not operate entrance doors which was not handed over to us on collection of keys or prior. Would not recommend customer service as have had to constantly chase for updates etc etc. Very disappointed would not rent through them again.

Appalling service and treatment towards a young couple expecting their first child.. Take money for non existent repairs and will not fulfill their duties as letting agents to make their new home habitable. I am currently in talks with our family solicitors and will have a report drawn up detailing all the repairs needed to make this house a home. If I didnt have to put a star on this rating I certainly wouldnt. You should be ashamed.!!!!!!!

I was told with a straight face that “most if not all people give notice in their current residences before looking for a new one.” What?!? This was naturally after I attempted to give them money to hold a house when I wasn’t ready to move straight away (I needed 30 days). The house is of course still in the market after more than 3 months... So, fast turnover or no turnover is their zero sum game. Too bad those of us that are a little older have seen this sham many times before... Don’t want my money? - ok, no skin off my nose and I won’t be bullied, I am the customer. I would advise all others to steer clear also.

Appalling customer service, property manager seems to think its acceptable for the us, the current tenants, to remove dirty old chewing gum left by previous tenants on our own behalf even when this unhygienic and disgusting gum is in my newborn son's room. I have been forced into trying to attain a meeting with their managing director. Absolutely vile, especially after being conned into paying extra cleaning costs at our old property for issues that were already on the check in inventory. Dispicable company do not use!

Good at collection of rent not so good at repair

Dishonest agents, advertise their property’s with appliances that are not in working order and even a hazard to health and will refuse to repair them.