First of all i want to say i do not write online reviews this is out of pure frustraion and getting nowhere with them!! Milana one of the workers is very rude and has even put the phone down on me for no rason. have been passed around to 3 different people. Milana made promises just to get me off the phone, then did not come though with what she said. Even the MD got envoled Mitul and Jame still no change, hopless. Below is one of the many emails i have sent them. --------------------------------- Hello you have done this about 3 times you have scheduled and not turned up and you have the key !! I have had numerous call from BT (Raj) saying there going to bring the router, Raj told me malina/Whitegates has the router. It been over a week and still no one has been bothered to drop it off. Continued shocking service from Whitegates/Martin & Co. Almost 4 months now no WiFi !!! And expect people to pay for a service there not getting ??? Somebody needs to check the boiler as well it is not working properly the pressure drop every morning, and has stopped working a few times I had to restart it. The pressure should not be dropping like that everyday. When was the last time the boiler was serviced ?? Can you please give me a date. You have advertised this property as furnished and I have been very patient and waited for this to be replaced but it don’t look like you guy can manage basic customer services, like making a call and updating your service users. I have attached pictures of the sofa which has been like that over a year and a table. Please give me a date when you intend to have these replaced. Also the extractor fan in the kitchen hasn’t worked for over a year and the grease is everywhere.