I dealt with Mel Ryan throughout the purchasing process and found her to be very on the ball at all times, she was very professional, helpful and communicated very well.

John Payne are a great estate agents. They are proactive and helpful. Mel helped immensely to get the sale complete and went over and above contacting solicitors and all parties involved. She was a constant support in this move. Feedback to improve further would be that if it wasn't for my partner we would have pulled out of this sale, it did feel as though we did not get any of our times or dates agreed to, this was all when the seller requested including the seller changing there mind and saying they would be in no chain and then being in one alongside a minor thing of an extension of the move out time on the last day. I had 3 solicitors and 2 mortgages to deal with on my end this included a lease extension, a remortgage and one to buy with John Payne. I had to continually line these up with the moving dates. So it was not simple for me to keep moving this. I don't think this was factored in. I do feel like the balance in this was with the seller. Still 5 stars for the hardwork on this but there were periods where I was looking on Rightmove for a different house and also spoke to my broker about the ease of changing to something else. Great service overall.

I’ve had such a positive experience with John Payne estate agents. Both Mel and Liz have been amazing throughout the whole process of me buying my first home. Thank you ladies for all your help, you guys are amazing X

Myself and my wife recently purchased a house through Paynes (Coventry Warwick Row) and were really impressed. It was really good to deal with helpful, friendly people. Liz handled the purchase and was there to assist from first viewing to completion. Queries and issues were dealt with promptly and professionally and it really felt like she was acting in the best interest of both parties. Myself and my wife also spoke with other members of the team and found them just as helpful and friendly. Would highly recommend Paynes if you’re looking to sell or buy. Mark Bunting

Paynes delivered an amazing and professional service throughout the whole process. Mel really went above and beyond we could have imagined and really made us feel looked after during the stresses of moving.

As a buyer they were great to deal with, regular and friendly communication, honest and transparent. From viewing to completion I've not had any issues with the service, it's been delightful. From Lee arranging the viewings and promptly finding out further info for me and then to Melanie who's kept on top of everything and gone above and beyond from putting in the offer to completion. It's been bumpy with the conveyancers but with Melanie at the wheel everything's just felt smoother 'thank God for Mel!' Absolutely would recommend.

I was recommended Paynes through a friend. I have to say the support from start to completion was outstanding. Our chain experienced a number of different issues but Melanie went above and beyond to hold the chain together in which she succeeded. Liz was always at hand to answer any queries and gave good advice. She was also a great negotiator. John’s knowledge of the property market and local area was second to none so I knew we were in good hands. Communication was great. Staff were very friendly. If you want to be supported in your sale by a great team, I would thoroughly recommend.

We had such great support whilst selling our home. Communication was excellent and with special thanks to Liz Emery we found the team at John Payne’s worked hard to get us a sale. They even supported us through completion!

Fantastic team! From excellent telephone manner by Lee, great negotiation skills by Liz, brilliant communication skills by Mel who helped moved things along and special thanks to Helen who was kind enough to bring the keys to me in my car to save parking fees! Cannot fault John Payne, great job!

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