Thank you for the review!

Thanks for the lovely review, Alan!

Thanks for the lovely review, Shirley.

Thank you for taking the time to leave us a review Shaun – we’re really pleased to hear you had a good overall experience and that you found our team great to deal with. We completely understand that buying a home is a significant financial commitment, and we really appreciate your honest feedback about the SecureMove™ reservation fee. The £595 fee includes the cost of regulated and insured searches (around £335 inc. VAT), along with the substantial upfront legal and administrative work involved in setting up the SecureMove™ process. This preparation takes place before the property even goes to market, helping to support solicitors and significantly speed up transactions. Importantly, if a seller withdraws from the agreement, the buyer receives a full refund – something that isn’t traditionally the case when buyers arrange and pay for their own searches. We chose to apply the reservation fee to buyers because our industry analysis – and a study released just this week – confirmed that the vast majority of fall-throughs are buyer-led. In fact, 91% of sales that collapsed in the first three months of this year were attributed to the buyer. Redbrik’s fall-through rate is currently around 12.5%, compared to a national average of 32% (Jan–March 2025), which shows that the reservation fee does lead to more committed buyers and more secure sales. We’re always listening to feedback and will continue to review and improve our processes where we can. Thanks again for sharing your thoughts – and all the best in your new home.

Hi Robin, Thank you for taking the time to review. We would love the opportunity to discuss this with you further, if you could please contact us on 0114 361 0140. Thank you, Abigail Wilks Head of Lettings & Asset Management

Hi Allison, we are really disappointed to see your review and take all feedback from clients very seriously. As ever, we endeavoured to make your experience as smooth and transparent as possible and are sorry you did not feel this was the service you received. If you would like to discuss further, please do give us a call on 01246 563 060. Best wishes

Thank you for the review - 3 stars isn't what we strive for at Redbrik, we apologise. Please contact us if you'd like to discuss this further.

Thank you for taking your time to leave this review. We would be interested in discussing your experience with us but unfortunately we cannot find your details on our system. If you would like to get in touch, please call our office on 01246 380 414.