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Redbrik Chesterfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

My experience of Redbrik is a good one. All the people involved in my sale were professional, very responsive and pro-active. Jake was very good at obtaining a price acceptable to me. As I live 3 hours away I appreciated the help in doing the insurance checks required. The process from accepting an offer went pretty smoothly. I've given 4 stars rather than 5 as I think the initial evaluation was too high, the sale happened at the same time as inflation increased rapidly so the original price had to drop, but my expectations were for a higher sale price.

Reply from agent

Thank you for the review Julie

4.00 /5
Reply from agent

Thank you for the review John!

4.00 /5

The professional service and advice provided by Tracey was excellent and if it wasn't for her help and support we would have seriously struggled to complete the process after a very difficult set back. We have really appreciated all her hard work and efforts throughout. Outstanding member of staff. It would have been 5 stars based on Tracey alone.

4.00 /5
Reply from agent

Thank you for the review, Brian!

4.00 /5
Reply from agent

Thank you for the review!

4.00 /5

Friendly and polite

Reply from agent

Thanks for the lovely review, Alan!

4.00 /5

Have used this agent before Always helpful

Reply from agent

Thanks for the lovely review, Shirley.

4.00 /5

Always a good greating nice ladies

3.00 /5

Overall a good experience with Redbrik. The staff and all contact I had was absolutely great. However, as much as I like the idea of the mandatory search package for buyers as it commits buyers to a certain degree to a purchase. I don't like how Redbrik are capitalising on an already very expensive and stressful time in life by charging double to what my solicitor would have charged me for this service. Most searches are optional also and it should be the right of any buyer to maintain this. The seller pays a lot to Redbrik for a property sale, they shouldn't then need to squeeze more money than is necessary out of a buyer when the buyer has no option and they know they will pay this excessive service because they have found their dream home. Please make the fees comparable to what a solicitor will charge and then I fully back the scheme.

Reply from agent

Thank you for taking the time to leave us a review Shaun – we’re really pleased to hear you had a good overall experience and that you found our team great to deal with. We completely understand that buying a home is a significant financial commitment, and we really appreciate your honest feedback about the SecureMove™ reservation fee. The £595 fee includes the cost of regulated and insured searches (around £335 inc. VAT), along with the substantial upfront legal and administrative work involved in setting up the SecureMove™ process. This preparation takes place before the property even goes to market, helping to support solicitors and significantly speed up transactions. Importantly, if a seller withdraws from the agreement, the buyer receives a full refund – something that isn’t traditionally the case when buyers arrange and pay for their own searches. We chose to apply the reservation fee to buyers because our industry analysis – and a study released just this week – confirmed that the vast majority of fall-throughs are buyer-led. In fact, 91% of sales that collapsed in the first three months of this year were attributed to the buyer. Redbrik’s fall-through rate is currently around 12.5%, compared to a national average of 32% (Jan–March 2025), which shows that the reservation fee does lead to more committed buyers and more secure sales. We’re always listening to feedback and will continue to review and improve our processes where we can. Thanks again for sharing your thoughts – and all the best in your new home.

Contact details
Sales Phone:

01246 563 060

Sales Email:

sales@redbrik.co.uk

Lettings Phone:

01246 380 414

Lettings Email:

lettings@redbrik.co.uk

Opening hours

Unknown

Address

13-15 Glumangate, Chesterfield, Derbyshire, S40 1TX, UK, S40

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