Wilkins Vardy

Wilkins Vardy were helpful in arranging viewings with the Seller. However I believe as we were Buyers, and therefore not WV’s clients, they hardly interacted with us once the offer had been accepted. This may have also been the case due to the Seller actually being an employee of Wilkins Vardy. Is this perhaps a Conflict of Interest? The name of their representative (provided on the Memorabdum of Sale) who we could contact assisting with the property in question actually never contacted us once, and when I tried emailing the rep. direct, emails were bounced back. Every time I contacted their generic email (as the one initially provided didn’t work), a different member of staff replied every time, including the Seller emailing us directly at times, which I thought completely defeated the point of having estate agents instructed. When emailing to ask the agents to chase the other side, my emails were not responded to, which I did not appreciate. When we collected the keys the person covering reception did not know where the keys were stored and apologised that she didn’t know what she was doing - while I appreciate an apology it seemed very unprofessional especially when we had been told to call at the office to collect the keys (believing everything would have been ready for us). Again all of this may be because we weren’t actually WV’s clients, but they sent me an email asking to review their services which I believe I have done as honestly as I can. Not a bad service, just not one I can give 5* for.

Okay service. Not great communication, took 10 months to sell my house. Eventually got it done.

They did not keep us updated on the progress of the sale and I had to chase them several times for information. I ended up conversing directly with the buyer to chase his solicitor and progress things. They also initially listed the property on rightmove as a 3 bedroom house when it was 4. We did not have the opportunity to proof read the advert before publication.

Average....