Communication is poor, did my own viewing and sold after the first one - then never heard from them again, including upto completion day.

Communication is poor, did my own viewing and sold after the first one - then never heard from them again, including upto completion day.

Websites shocking.

We wanted to purchase a house in Brimington ( my sister Jay Judge , and my autistic daughter) we found the most lovely little cottage house . It was a dream house to us . We offered the price wanted for the house knowing it needed a new roof . We were told we had to sell our home first , in November, we put our house on the market , two weeks ago in March we sold our house , the dream house, was still available. My daughter had been looking at this house on line everyday, for weeks and saving her money buying items for her new room. So we made another offer and was told no , to cut the long story short we were then told there’s no way the vender would sell to us because we have dogs , and rabbits . ( she lives next door . ) Apparently the vendor told the estate agent this in November but they weren’t honest about it with us, rabbits might attract rats ! And our dogs may bark . If you had been honest from the beginning , we could have told you that we have not had currently got rats and haven’t had any sign of rats or ever had rats . Our dogs may bark and has been under training so they don’t bark again this could have been explained , we could have also looked at other properties that may have been suitable . Instead this company failed to tell us the truth . Not only have they failed to act honourably , they have left my autistic daughter distressed and feeling like she wants to self harm and feels that because we acted honestly we should have been treated the same way , which sadly we weren’t .

Throughout the whole process they didn't actually seem bothered about selling the property. The negotiator didn't do any negotiating. Sometimes just sent a text message back saying the offer was not accepted. It would have been helpful to tell us what would be acceptable. Is this not what a negotiator does? Was getting close to exchanging and needed to ask Dan Elliott a couple of questions. No answer on the phone, so I text him. I got a reply saying he had been on holiday for 2 weeks and was to busy to speak to me. Very poor indeed. I know people are busy but surely a 2 min phone call is not to much to ask. Lastly, got a call to collect the keys. Got to the office to be told that they were in a key box. Not one person said congratulations or had a smile on there face. The only person i would highly recommend is Tim Malia, this man couldn't do enough to help and advise. Was really professional and genuinely enjoyed talking to him. UPDATE based on Wilkins Vardy Response Can i just clear up that there are no ill feelings towards Wilkins Vardy or any member of staff, We are just sharing our personal experience with your company. I do think you have selectively addressed certain aspects from my review and ignored the majority. I'm not going to go point for point on your response but if you think that your service was exemplary that's worrying. If you would like to discuss or for me to elaborate on any of the negative aspects of your service, please feel free to give me a call.

Very disappointed with the lack of service we received and general inability to either want to find answers to questions or use initiative for basic queries, this is when we got a response. Lack of responsibility for actions when they were taken, and not at all what I would have expected from an estate agent try to 'sell' a property.NegativeResponsiveness

Extremely poor service! Over promised on my new build, they had 2 conduct issues with staff members in my time. Contact at Wilkins vardy office did not reply, had to be chased and was rude. Wasn’t even told the move had been put back on 2 separate occasions. I had to chase continuously and was due to move within 5 days and wasn’t told that wasn’t going ahead. Over promised and when questioned the 2.5k of unexpected charges was spoken to like I was not being truthful despite this being the same for all of the new owners on my street. Extremely stressful and the worst experience I have ever had.NegativeResponsiveness, Quality, Professionalism

I do not even know where to begin . I sold my house through this company to an awful human being. I wad so sick oh and apparently bejing extremely vulnerable during a pandemic is no excuse not to move house Doesn’t matter that I have kidney failure or diabetes, didn’t matter tgat I was so ill ! They supported my buyer none stop , I wad harassed and stressed out to the point I collapsed and ended up in hospital . Like gossiping witches, these people made my life hellNegativeProfessionalism