Throughout the whole process they didn't actually seem bothered about selling the property. The negotiator didn't do any negotiating. Sometimes just sent a text message back saying the offer was not accepted. It would have been helpful to tell us what would be acceptable. Is this not what a negotiator does? Was getting close to exchanging and needed to ask Dan Elliott a couple of questions. No answer on the phone, so I text him. I got a reply saying he had been on holiday for 2 weeks and was to busy to speak to me. Very poor indeed. I know people are busy but surely a 2 min phone call is not to much to ask. Lastly, got a call to collect the keys. Got to the office to be told that they were in a key box. Not one person said congratulations or had a smile on there face. The only person i would highly recommend is Tim Malia, this man couldn't do enough to help and advise. Was really professional and genuinely enjoyed talking to him. UPDATE based on Wilkins Vardy Response Can i just clear up that there are no ill feelings towards Wilkins Vardy or any member of staff, We are just sharing our personal experience with your company. I do think you have selectively addressed certain aspects from my review and ignored the majority. I'm not going to go point for point on your response but if you think that your service was exemplary that's worrying. If you would like to discuss or for me to elaborate on any of the negative aspects of your service, please feel free to give me a call.

Very disappointed with the lack of service we received and general inability to either want to find answers to questions or use initiative for basic queries, this is when we got a response. Lack of responsibility for actions when they were taken, and not at all what I would have expected from an estate agent try to 'sell' a property.NegativeResponsiveness

Extremely poor service! Over promised on my new build, they had 2 conduct issues with staff members in my time. Contact at Wilkins vardy office did not reply, had to be chased and was rude. Wasn’t even told the move had been put back on 2 separate occasions. I had to chase continuously and was due to move within 5 days and wasn’t told that wasn’t going ahead. Over promised and when questioned the 2.5k of unexpected charges was spoken to like I was not being truthful despite this being the same for all of the new owners on my street. Extremely stressful and the worst experience I have ever had.NegativeResponsiveness, Quality, Professionalism

I do not even know where to begin . I sold my house through this company to an awful human being. I wad so sick oh and apparently bejing extremely vulnerable during a pandemic is no excuse not to move house Doesn’t matter that I have kidney failure or diabetes, didn’t matter tgat I was so ill ! They supported my buyer none stop , I wad harassed and stressed out to the point I collapsed and ended up in hospital . Like gossiping witches, these people made my life hellNegativeProfessionalism

Turned to Wilkins Vardy Some months ago Was sold it by an agent that seemed very positive We were convinced and swapped from Dale's & Peaks we live in a cul de sac and was fitted with one sign hardly visible from the road Dale's and Peaks placed 2 We have had approx 6 booked viewings 5 of which either canceled or did not even turn up Wilkins Vardy will not help view at weekends so my wife had to do this Very stressful The sign has now blown down over a week ago and wa reported Still the sign has not been erected Not happy Wush we had never left Dale's and peaks

Turned to Wilkins Vardy Some months ago Was sold it by an agent that seemed very positive We were convinced and swapped from Dale's & Peaks we live in a cul de sac and was fitted with one sign hardly visible from the road Dale's and Peaks placed 2 We have had approx 6 booked viewings 5 of which either canceled or did not even turn up Wilkins Vardy will not help view at weekends so my wife had to do this Very stressful The sign has now blown down over a week ago and wa reported Still the sign has not been erected Not happy Wush we had never left Dale's and peaks

We were a buyer and the sales agent was so rude. If that's the calibre of employee I would never have any association with then again.