Throughout the whole process they didn't actually seem bothered about selling the property. The negotiator didn't do any negotiating. Sometimes just sent a text message back saying the offer was not accepted. It would have been helpful to tell us what would be acceptable. Is this not what a negotiator does? Was getting close to exchanging and needed to ask Dan Elliott a couple of questions. No answer on the phone, so I text him. I got a reply saying he had been on holiday for 2 weeks and was to busy to speak to me. Very poor indeed. I know people are busy but surely a 2 min phone call is not to much to ask. Lastly, got a call to collect the keys. Got to the office to be told that they were in a key box. Not one person said congratulations or had a smile on there face. The only person i would highly recommend is Tim Malia, this man couldn't do enough to help and advise. Was really professional and genuinely enjoyed talking to him. UPDATE based on Wilkins Vardy Response Can i just clear up that there are no ill feelings towards Wilkins Vardy or any member of staff, We are just sharing our personal experience with your company. I do think you have selectively addressed certain aspects from my review and ignored the majority. I'm not going to go point for point on your response but if you think that your service was exemplary that's worrying. If you would like to discuss or for me to elaborate on any of the negative aspects of your service, please feel free to give me a call.