They did not keep us updated on the progress of the sale and I had to chase them several times for information. I ended up conversing directly with the buyer to chase his solicitor and progress things. They also initially listed the property on rightmove as a 3 bedroom house when it was 4. We did not have the opportunity to proof read the advert before publication.

Average....

Communication is poor, did my own viewing and sold after the first one - then never heard from them again, including upto completion day.

Communication is poor, did my own viewing and sold after the first one - then never heard from them again, including upto completion day.

Websites shocking.

We wanted to purchase a house in Brimington ( my sister Jay Judge , and my autistic daughter) we found the most lovely little cottage house . It was a dream house to us . We offered the price wanted for the house knowing it needed a new roof . We were told we had to sell our home first , in November, we put our house on the market , two weeks ago in March we sold our house , the dream house, was still available. My daughter had been looking at this house on line everyday, for weeks and saving her money buying items for her new room. So we made another offer and was told no , to cut the long story short we were then told there’s no way the vender would sell to us because we have dogs , and rabbits . ( she lives next door . ) Apparently the vendor told the estate agent this in November but they weren’t honest about it with us, rabbits might attract rats ! And our dogs may bark . If you had been honest from the beginning , we could have told you that we have not had currently got rats and haven’t had any sign of rats or ever had rats . Our dogs may bark and has been under training so they don’t bark again this could have been explained , we could have also looked at other properties that may have been suitable . Instead this company failed to tell us the truth . Not only have they failed to act honourably , they have left my autistic daughter distressed and feeling like she wants to self harm and feels that because we acted honestly we should have been treated the same way , which sadly we weren’t .