Hi Evie, We appreciate you writing the review and I apologise if you have had a negative experience with our company. I have checked our database and can't find any record of our company dealing with you in the past. We value all feedback from our clients, both positive and negative. Would you mind following up with me at lucy@wilkins-vardy.co.uk to let me know what name you might be registered under with us so that I can look into this for you? Have a great day, Lucy