Hi Debbie, thanks for the great review, we are happy to hear that you would recommend us. Thank you.

Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression. We’re sorry to hear that things felt inconsistent as your sale progressed, particularly around communication and the handling of your request to take the property off the market. We understand how frustrating that must have been and this isn’t the level of service we aim to provide. We’re pleased a buyer was ultimately found and that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward. Thank you again, and we wish you all the best for the future.

Hi Rizwan, thank you for your feedback, we’re really pleased to hear you found the service excellent. We’re very concerned to read your comments regarding the handling of information, as protecting our clients’ data is something we take extremely seriously. We have strict procedures in place to ensure confidentiality at all times. We’d appreciate the opportunity to look into this further, so please contact us directly with more details and we can investigate this for you.

Hello Andi, thank you for the review. Great to hear of your experience when viewing a property. We'll pass your comments over to Lynne and the rest of the Caterham Hill team.

Hello, thank you for the 3 star review.

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. We pride ourselves on providing honest, professional advice based on our knowledge of the local market and current market conditions. From the outset, we are transparent about our service, our terms of business, and the role we play in the sales process. Whilst we will always provide our professional recommendations, key decisions, such as setting a listing price, ultimately remain with the property owner, and we are committed to acting on our clients' instructions throughout the process. Unfortunately, there are occasions where our professional advice is not followed, which can make achieving a successful sale significantly more challenging. We are committed to maintaining the highest professional standards and complying with The Property Ombudsman's Code of Practice. If you genuinely believe that we have fallen short of those standards or acted contrary to the Code, we encourage you to contact us directly so that we can provide you with details of our formal complaints procedure and investigate your concerns thoroughly. We are disappointed that your experience did not meet your expectations and wish you every success with your property going forward. Thank you

Hello, Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience. … More

Dear Max We are sorry to have received notification of your review - we endeavour to … More