Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. We pride ourselves on providing honest, professional advice based on our knowledge of the local market and current market conditions. From the outset, we are transparent about our service, our terms of business, and the role we play in the sales process. Whilst we will always provide our professional recommendations, key decisions, such as setting a listing price, ultimately remain with the property owner, and we are committed to acting on our clients' instructions throughout the process. Unfortunately, there are occasions where our professional advice is not followed, which can make achieving a successful sale significantly more challenging. We are committed to maintaining the highest professional standards and complying with The Property Ombudsman's Code of Practice. If you genuinely believe that we have fallen short of those standards or acted contrary to the Code, we encourage you to contact us directly so that we can provide you with details of our formal complaints procedure and investigate your concerns thoroughly. We are disappointed that your experience did not meet your expectations and wish you every success with your property going forward. Thank you